VauxWall Duty Manager

Part-Time Duty Manager (10 hours/week)

As part of a small multifunctional team the role of Duty Manager is central to the effective running of the Centre. You will be responsible for the provision of a safe, fun and welcoming climbing environment. When on duty you will directly manage the day-to-day operations including the reception, café and shop with additional responsibilities including cleaning and administrative tasks. There is potential to be involved in both the instruction and route setting programme as the role develops. 

Full training will be given and we embrace the opportunity to bring your personal strengths and ideas to the role. 

Main Duties & Responsibilities 

• Direct responsibility for the running of the centre in the absence of senior management 
• Commitment to embrace and deliver the company mission statement 
• Complete centre opening and closing procedures 
• Provide an excellent standard of customer service 
• To ensure high standards of cleanliness are maintained at all times in the climbing areas, facilities and reception 
• Proactive management of staff on shift and working closely with management team to promote a proactive and supportive staff team 
• Engage with the management team in the marketing strategy and event planning 
• Supporting and training junior staff in instruction provision, customer service and bookings. 
• Ensure exemplary adherence to the Centre Health and Safety Policy 
• Cashing up 
• Act as a Brand Ambassador for LCC and its sponsors 
• Be prepared to work at mix of early and late shifts ensuring you can get to the centre by 5.45am 




This job description reflects some of the present requirements of the post (i.e. it is not exhaustive), and as duties and responsibilities change/develop, the job description will be reviewed and subject to amendment in consultation with the post-holder.