RMI Operations Manager

RMI Operations Manager 

Location: London (across LCC sites)

Reporting to: RMI Lead (Ian)

Contract type: Full-time 

This role is central to the day-to-day operation of our centres. By introducing structure and clarity to the maintenance programme, you will directly improve safety, quality, and the overall customer experience across all sites. 

Key Responsibilities 

Maintenance Coordination & Scheduling 

Manage the maintenance schedule across all London sites. 

Coordinate planned preventative maintenance (PPM) and reactive works. 

Work with Centre Managers to prioritise tasks and agree delivery timelines. 

Plan works to minimise disruption to centre operations. 

Contractor & Supplier Management 

Coordinate external contractors, including booking, site access, and follow-up actions. 

Maintain effective working relationships with key suppliers. 

Monitor contractor performance, costs, and service levels. 

Ensure contractors meet all compliance, insurance, and safety requirements. 

Compliance & Record Keeping 

Maintain accurate, up-to-date records of all maintenance activity. 

Track statutory compliance (e.g., wall inspections, fire safety, and equipment checks). 

Ensure certification and documentation are stored securely and remain accessible. 

Support audits and ensure sites remain inspection-ready. 

Systems & Process Management 

Develop and maintain maintenance tracking systems (e.g., logs, trackers, and reporting tools). 

Implement clear processes for reporting, triaging, and resolving issues. 

Drive consistent maintenance logging and management practices across all sites. 

Identify inefficiencies and implement continuous improvements. 

Communication & Coordination 

Act as the central point of contact between sites and the RMI Lead. 

Provide timely updates on maintenance status, risks, and priorities. 

Support Centre Managers by clarifying timelines, dependencies, and expectations. 

Escalate critical issues promptly, with clear options and recommendations. 

Budget Tracking & Cost Control 

Track maintenance spend across all sites and report variances. 

Support budgeting and forecasting in partnership with the RMI Lead. 

Identify cost-efficiency opportunities without compromising safety or quality.