Tills & Customer Services Team Leader

📍 Otley Garden Centre

⏰ Hours: Average 30.75 hours per week (alternate weekends)

🪙Hourly rate of pay: £12.92

Week 1 • Wednesday: 9am – 5pm • Thursday: 8:30am – 5pm • Friday: 9am – 5pm

Week 2 • Wednesday, Thursday & Friday (as above) • Saturday: 8:30am – 5:30pm • Sunday: 9am – 4:30pm

👋 Join Our Friendly Team

We’re looking for a Tills & Customer Services Team Leader to help deliver an outstanding experience for our customers at Otley Garden Centre.

If you’re a natural people person who enjoys leading by example, supporting a team to succeed, and providing excellent customer service, we’d love to hear from you.

This is a fantastic opportunity to take the next step in your retail career within a welcoming and supportive environment.

🌟 What You’ll Be Doing

As part of our Tills & Customer Services team, you’ll:

✅ Lead, coach and support team members to achieve their best

✅ Ensure tills operate smoothly and resolve any issues quickly

✅ Complete cash office reconciliations accurately and on time

✅ Manage stock receipts, stock counts and regular stock takes

✅ Maintain high standards of merchandising and presentation

✅ Respond to customer enquiries, including social media messages

✅ Handle customer queries and returns professionally and efficiently

✅ Support the wider retail team and shop floor when required

✅ Deputise for the Department Manager during periods of absence

💡 What We’re Looking For

You’ll be someone who:

🌟 Has previous supervisory, team leader or management experience

🌟 Enjoys motivating and developing others

🌟 Is organised and able to prioritise effectively

🌟 Delivers excellent customer service

🌟 Works well under pressure and remains positive

🌟 Takes ownership and delivers results

🌟 Follows processes whilst using initiative when needed

🌿 Why Join Yorkshire Garden Centres?

A GREAT Place to Work

🌿 Friendly & Supportive Team  Work with fantastic colleagues in a welcoming environment.

⏰ Daytime Working Hours  Enjoy better work-life balance with no late evenings.

🛍️ Up to 33% Staff Discount  Save on a range of products across our centres.

🚗 Free On-Site Parking

🏆 Recognition & Rewards  Monthly awards, colleague recognition and celebration of success.

🎉 Team Events & Free Treats  Regular opportunities to connect and have fun together.

🌴 Enhanced Holiday Entitlement  Increasing with length of service.

🌱 Career Development Opportunities  Company-sponsored training and development.

💚 Wellbeing Support  Employee Assistance Programme, 24/7 GP access, mental health support and more.

💷 Pension Scheme

🪴 Giving Back to Local Communities  Through our Kindness Pot, supporting causes that matter to our teams.

Ready to grow your career with us?

Apply today and become part of our GREAT team at Otley Garden Centre! 🌿