Claims Assessor

Join an award-winning organisation, recognised as the Best Workplace 2026 and one of the UK’s Top 100 Best Workplaces for Development.

As a Claims Assessor, you will play a key role in delivering an exceptional customer experience while ensuring all claims are assessed fairly, accurately, and in line with policy terms and conditions. You will be responsible for reviewing and evaluating claims, making balanced and informed decisions that achieve fair outcomes for both our policyholders and the business.

What you’ll do

• Building rapport with internal and external customers to establish excellent customer relations
• Respond to all written and phone enquiries in a prompt and professional manner
• Review and record all Pet claims to ensure these are within product standards and policy coverage in line with the policy wording
• Determining if a vet practice has carried out the correct procedures and/or given out the correct medication
• Assist the Claims Manager in ensuring targets and performance standards are consistently achieved in line with corporate, and regulatory requirements
• Ensuring company service standards are always met
• Liaise with customers, brokers, vet practices, and breeders to ensure that all information is gathered to settle claims accurately
• To ensure the customer/broker experience they receive is a professional and efficient service as well as working with the Claims Manager to identify solutions for improvements and enhancing the customer service provision
• Maintain high quality output and achieve SLA’s and KPI’s
• Work with the Claims team to design and maintain strategies for fraud detection and continuous monitoring

Experience, Qualifications & Skills

• Experience in veterinary practice preferred
• Experience in pet claims assessment is desirable
• Good systems knowledge, application and organisation skills
• Excellent attention to detail with the ability to work under pressure
• Strong team player
• Proactive approach to problem solving and work in general
• Excellent written and verbal communication skills
• Previous experience of working in a customer focussed environment
• Experience of working to time-based targets
• Ability to prioritise workload and organise time efficiently
• A dynamic professional, who has the desire to work within the insurance, industry who possess a passion for excellence and customer delivery

What we offer

• 23 days holiday per year (plus bank holidays)
• Your birthday off (paid)
• 2 volunteer days
• 4 x salary life assurance
• Company pension
• Healthcare including 24/7 GP advise & mental health helpline
• Employee assistance programme
• Discretionary lunch provided to assist with cost of living

Interested or want to know more? Apply today!