WE
ARE LOOKING FOR A
PROGRAMME MANAGER
Number of Roles: 1 | Division: Facilities |
Location: Copperworks
Sigma are
experts at transforming commercial space. With over 20 years’ experience
operating in the fast-paced and dynamic retail sector, Sigma provide a true
end-to-end service; from store construction and consolidation to fixture
procurement, projects, and mechanical & electrical installation.
Ranked in the
top 10% of the 2019 Sunday Times International FastTrack 200 awards, we’ve been
acknowledged as being one of Britain’s fastest growing private companies.
It’s our
people that make us who we are, and we are proud to have some of the most
experienced, knowledgeable, passionate, and dedicated individuals within our
industry, at every level in our business. Sigma is committed to creating a
diverse environment and is proud to be an equal opportunities employer. our business.
Outline of role
The Programme Manager is
responsible for leading the operational administration team and overseeing the
day-to-day delivery of activity across the Shared User operation. The role
focuses on people management, operational performance, project delivery and
continuous improvement, ensuring all work is effectively planned, prioritised
and completed on time, in full and within agreed budgets.
Working closely with the
Account Manager, warehouse teams and key stakeholders, the Programme Manager
will ensure operational risks are proactively identified and managed, costs are
controlled, and processes are followed consistently. The role is also responsible
for utilising operational data and KPIs to drive efficiencies, improve service
delivery and maintain high standards of operational performance.
Main responsibilities
·Lead, coach and
develop the operational administration team to achieve business objectives.
·Manage all
day-to-day people matters, including attendance, holidays, performance
management, development and formal HR processes where required.
·Plan, prioritise
and allocate workloads to ensure operational and client requirements are
delivered effectively.
·Oversee the
successful delivery of operational activity and projects, ensuring service
levels and timescales are achieved.
·Monitor project
progress, identify risks and implement mitigation plans to protect service,
cost and delivery targets.
·Support the
delivery of projects within agreed timelines and budgets.
·Monitor
operational and project costs, identify potential overspend and take corrective
action when required.
·Coordinate
activities with warehouse operations to ensure the efficient flow of inbound,
storage and outbound processes.
·Maintain stock
integrity and effective inventory control practices.
·Monitor warehouse
capacity and stock volumes to support operational efficiency and space
utilisation.
·Review
operational KPIs and performance reporting, identifying trends and
opportunities for improvement.
·Ensure
operational reporting is completed accurately and within agreed deadlines.
·Develop, maintain
and audit operational processes to ensure consistency, compliance and service
excellence.
·Promote adherence
to procedures and maintain accurate audit trails.
·Investigate
operational issues and implement corrective and preventative actions.
·Drive continuous
improvement initiatives across people, processes and systems.
·Build and
maintain effective relationships with customers, suppliers and internal
stakeholders.
·Provide
operational updates, performance information, cost analysis and risk reporting
to the Account Manager.
·Motivate and
engage the team to improve productivity, accountability and service standards.
·Ensure compliance
with company policies, health and safety regulations and GDPR requirements.
Knowledge and experience
required
·Experience within
an operational, warehousing, distribution, stock management or similar
environment.
·Previous
experience leading, managing and developing teams.
·Experience
planning and prioritising workloads within a fast-paced operational setting.
·Understanding of
stock control, inventory management and operational processes.
·Experience
monitoring budgets, costs and operational performance.
·Experience using
KPIs, reporting and performance data to support decision-making and continuous
improvement.
·Knowledge of
compliance requirements, including health and safety and GDPR.
Skills required
·Strong
leadership, people management and coaching skills.
·Excellent
organisational, planning and project coordination abilities.
·Strong analytical
and problem-solving skills, with the ability to identify risks and implement
solutions.
·Good commercial
awareness and understanding of cost control.
·Excellent
attention to detail and commitment to accuracy.
·Strong
communication and stakeholder management skills.
·Proficient in
Microsoft Office, particularly Excel.
·Flexible and
adaptable, with the ability to manage changing priorities and drive continuous
improvement.
Qualifications
·Educated to GCSE
level (or equivalent) in English and Mathematics.
·Management
qualification or relevant professional qualification desirable.
Benefits:
·25 days holiday
plus bank holidays
·A day’s ‘birthday
leave’ to be taken within your birthday month
·Opportunity to
buy or sell up to 3 days holiday*
·Opportunity for
hybrid working*
·Ability to
participate in the Octopus EV salary sacrifice scheme*
·Ability to
participate in the Cycle to Work Scheme*
·Employee
Assistance Programme
·Healthshield cash
plan with discounts on high street stores
·Free external
financial advice – offering support for mortgages, pensions and insurances
·Enhanced family
friendly pay*
·Free tea, coffee
and fruit on all sites
*Subject to
eligibility
Opportunity to be involved with
·Group Colleague
Board
·Quarterly
Corporate Events/Charity Involvement
Sigma is committed to providing colleagues with opportunities to progress their career, supported by a range of training and development
activities and interventions’
If you think you’ve got what it
takes to join our growing, winning team we’d love you to hear from you.
