Location: Littlemore, Oxford OX4
Reports to: Head of Branch Network
Base salary: £45,000 per annum | £48,000–£52,000 OTE (base + £3,000–£7,000 performance bonus tied to branch KPIs, paid quarterly)
Hours: Full-time, permanent. Standard pattern Mon–Fri 9–5. As the owner of branch revenue, you have the autonomy to test evening, Saturday, and community activity where you see opportunity – and the flexibility to shape your own week around the decisions that allow you to protect more clients, better.
What to expect from this role
This is a hands-on operational leadership role. You will spend the majority of your week you’re your people observing live client appointments, reviewing post-appointment administration, coaching Legal Advisors side-by-side, and raising the bar on quality and performance to ensure you can deliver the branch outcomes through your team.
Standard branch trading is Monday to Friday, 9-5. As Branch Manager you own the local revenue and have genuine autonomy over how the branch grows. That means you decide whether to test evening sessions, Saturday trading, community presence, and referral activity – and you shape your own week to make those tests work. This isn’t about working longer hours for the sake of it; it’s about having the commercial mindset to spot opportunity and the ownership to act on it.
You should currently be leading a team. The operational cadence of this role is built for someone already managing people day-to-day – ideally individuals who carry revenue targets – so that the rhythm feels familiar from day one.
About us
At Right Legal Group, we are reshaping legal services to be clear, accessible, and truly client focused. Traditional legal processes can feel overwhelming, but our mission is to simplify them – offering expert guidance with confidence and care.
As specialists in estate planning and wills, we go beyond financial security, helping people leave behind emotional legacies, ensuring that their values, stories, and wishes are carried forward for generations.
At the heart of everything we do is a commitment to keeping families together, providing tailored legal solutions that offer peace of mind, protection, and continuity. Our team thrives on innovation, collaboration, and meaningful impact – for the clients we serve and the professionals who make it happen.
The Opportunity
We are hiring an experienced and disciplined Branch Manager to lead our Oxford branch. You will own the commercial and operational performance of the site through a small team of Legal Advisors and Administrators selling wills and Lasting Powers of Attorney (LPAs).
The job is to run a tight, high-performing branch: daily floor presence, live observation of client appointments, honest feedback, structured PIPs where they’re needed, coaching that lands, and a clean P&L month after month.
Legal technical expertise is not required. Proven and evidenced operational excellence, current and continuous people leadership, and relentless performance management are essential.
What you will own
People leadership and performance management (the core of the role)
• Lead, direct, and energise Legal Advisors and Administrators to deliver sustained high performance against clear, measurable standards.
• Spend more than 50% of your time in live observation of client appointments, 1:1’s, and side-by-side coaching.
• Run a disciplined operating rhythm: daily stand-ups, weekly 1:1s, monthly performance reviews, quarterly talent reviews – protected, never skipped.
• Relentlessly performance manage against agreed standards: intervene early, address underperformance directly, and own performance improvement plans (PIPs) end-to-end.
• Coach consistently and purposefully – using observation and data, not theory – to lift capability, pace, quality of advice, and quality of administration.
• Recruit, onboard, and embed new starters to standard from month 3, as they spend their first 3 months in the Training Academy, honing their skills and only pass probation if achieving their quality and quantity metrics.
• Build a culture of ownership and discipline where high, right first time, every time performance is recognised, and underperformance is addressed openly and quickly.
• Deliver a strong staff retention number and become the local private client law firm of choice for graduates and people looking to build a career in law, in your area.
Branch performance and commercial impact
• Own the local revenue and cash number. This role is evolving – local revenue and margin are being devolved to the Branch Manager rather than held centrally. You own the decisions that go with that: trading pattern, walk-in trade, community presence, and referral activity.
• Own every branch KPI: appointment-to-instruction conversion, advisor productivity, average case value, customer satisfaction, complaints, file quality, and revenue.
• Review performance data daily – and act on it daily. Translate observation and data into specific, named actions for individuals.
• Drive commercial outcomes through disciplined execution of the RightWill process – not reliance on individual legal expertise.
• Test trading patterns. Standard hours are Mon–Fri 9–5; you decide whether evening sessions, Saturday opening, or community events would grow walk-in trade, conversion, and margin in your branch – and you run the tests, measure the impact, and embed what works.
• Identify and act on local commercial levers: walk-in trade, referral partners, demographic patterns, competitor activity.
• Convert local activity into measurable revenue outcomes.
Client experience and operational service delivery
• Champion right-first-time at every appointment, on every file. Reduce rework, delays, and client dissatisfaction.
• Maintain tight control of workflow through the case management system – accuracy, pace, and visibility from inception to completion.
• Own CSAT and third-party review outcomes; respond personally where feedback highlights risk or opportunity.
• Allocate resources dynamically based on performance data, demand, and capability.
• Keep facilities professional, welcoming, and brand-aligned at all times.
Compliance and governance
• Operate fully within the Supervision and Standards, Compliance, and Complaints frameworks set by central teams.
• Embed those standards across every appointment and every file. Use live observation and file reviews to test adherence – not periodic audits.
• Maintain audit readiness as business-as-usual.
• Uphold health and safety, data protection, and safeguarding standards as part of daily operations.
Community engagement
• Act as a visible and credible ambassador for the branch within the local community.
• Support and deliver local campaigns and community events that strengthen brand presence and feed walk-in trade.
• Translate community engagement into measurable commercial outcomes – not activity for its own sake.
What we are looking for
- A current people leader. You are managing a team right now.
- A consistent performance leader. You hold the line on standards. You have specific, recent examples of developing someone from below standard to strong performance – or managing them out fairly, with proper process and care.
- A coach by default. You teach through observation and feedback, not slides and theory. Live observation is your natural mode of operation.
- Operationally disciplined. You run cadences, you protect them, and you stand up 1:1s and reviews that drive accountability.
- Commercially literate and a P&L owner in mindset. The local P&L is being devolved to the Branch Manager – you read the numbers and act the same day, and you treat your trading pattern, walk-in trade, and community presence as commercial levers you own, not requirements imposed centrally.
- Comfortable being visible. You are on the floor with your team, not in an office. Branch presence is the job – not a side activity.
- Thinks like an owner. Standard branch hours are Mon–Fri 9–5, but you have the autonomy to test evening sessions, Saturday trading, community events, and referral activity where you see commercial opportunity – and the flexibility to shape your week around those decisions.
This role may not be the right fit if
- You prefer a fixed 9-to-5 pattern with no appetite to occasionally test evening, Saturday, or community activity when the data and local market present an opportunity. (Standard trading is 9–5 – but you have the autonomy to flex when it makes commercial sense.)
- You aren’t currently managing people.
- You prefer head-office or central work to being on the branch floor.
- You want the operating model and trading pattern handed to you from central rather than owning the local P&L and the calls that go with it.
- You delegate or escalate difficult performance conversations rather than owning them.
- You want a sales / business development role rather than an operational leadership role.
- You need legal technical expertise to feel credible – this is operational leadership, not legal practice.
- You expect a base materially above £45,000.
Candidate requirements
- Currently managing a team
- Proven experience leading teams in a high-accountability, target-driven environment.
- Strong coaching ability using live observation and real-time feedback.
- Confident using both data and direct observation to assess and manage performance.
- Recent, specific experience implementing performance improvement plans and seeing them through to outcome.
- Excellent planning, organisation, and prioritisation skills.
- High attention to detail and commitment to right-first-time.
- Commercial awareness and a focus on strong client outcomes.
- Ability to work effectively with HR, Training, Compliance, Legal, and Marketing teams.
- Legal technical experience is not required – operational leadership is essential.
