Implementation Specialist -UK

Redcat builds the technology that powers your favourite hospitality brands. Our Hospitality IT Platform delivers integrated software and hardware solutions connecting POS systems, online ordering, loyalty programs, and mobile apps into one seamless ecosystem.

We’re a culture-first company driven by five core values: integrity, teamwork, innovation, customer focus, and accountability. If you thrive in an environment where your work directly shapes how millions of Londoners experience their favourite food and drink brands, you’ll feel at home here.

The Opportunity

We’re looking for an Implementation Specialist to lead technical service and implementation across the UK. You’ll own customer relationships from post-sale onboarding through long-term retention and growth—ensuring our clients get maximum value from the Redcat platform.

This is a hands-on leadership role where you’ll drive operational excellence, and collaborate closely with Sales, Product, Customer Service and our Australian counterparts to deliver on Redcat’s ambitious UK growth plans

The key accountabilities for the role:

• Lead end-to-end delivery of software implementations, hitting key milestones and KPIs
• Forecast project pipelines and resource needs
• Drive operational efficiency through data and best practices
• Build trusted relationships with key decision-makers across internal and external customers
• Deliver quarterly business reviews that surface optimisation opportunities
• Identify and close upsell and expansion revenue
• Manage renewals and ensure contractual compliance
• Use account data to spot trends and inform strategy
• Partner with UK and Australian teams to align on strategic goals
• Support Sales with presentations and customer conversations as needed
• Foster cross-functional relationships and act as a trusted advisor to clients

 What You’ll Bring

• 5+ years in account management within a SaaS or technology business
• Project management experience
• Proficiency with HubSpot or similar CRM platforms
• Background in a global organisation, comfortable navigating cross-regional processes
• Strong commercial acumen
• Proven relationship builder with internal and external stakeholders
• Self-motivated, goal-oriented, and driven by customer success
• Analytical mindset with attention to detail
• Resilient and adaptable in a fast-moving environment
• Agile, can-do attitude—willing to roll up your sleeves and support the wider UK team

Join a growing international technology company where your work directly impacts how hospitality brands operate and thrive.

Applications close: 17th April 2026

At Redcat, we believe diverse perspectives drive better outcomes—for our team, our products, and our customers. We’re committed to building an inclusive workplace where everyone feels valued, respected, and empowered to do their best work.

If you require adjustments to the recruitment process, please let us know—we’re happy to accommodate.