Redcat builds the technology that powers Australia’s favourite hospitality brands – and we’re growing fast in the UK. Our Hospitality IT Platform delivers integrated software and hardware solutions connecting POS systems, online ordering, loyalty programs and mobile apps into one seamless ecosystem.
We’re a culture-first company driven by five core values: integrity, teamwork, innovation, customer focus, and accountability. If you thrive in an environment where your work directly shapes how hospitality operators succeed, you’ll feel at home here.
The Opportunity
We’re looking for an Account Manager to own and grow a portfolio of customers in our UK market, serving as the key partner for our most valuable clients and helping them get maximum value from Redcat’s platform.
This is a high-ownership role with direct influence on customer retention, adoption, and growth. You’ll work closely with teams across Sales, Product, Operations, and Marketing to ensure clients achieve their goals and realise measurable outcomes from our products and services.
At Redcat, we believe that strong account management is at the heart of sustainable growth. This role is central to how we deliver on our promise – building trusted relationships, proactively managing account health, and identifying opportunities to expand impact for the hospitality businesses we serve.
What you’ll be doing
Customer Relationship & Account Health
- Serve as the primary point of contact for strategic customer accounts, building trusted relationships across stakeholder levels
- Lead business reviews and strategic planning sessions to align Redcat’s product capabilities with each customer’s objectives
- Advocate for customers internally, influencing the product roadmap and driving process improvements based on client feedback
Customer Growth & Retention
- Develop and execute customer success plans to increase product adoption, retention, and account growth
- Identify and execute on upsell and cross-sell opportunities that are genuinely aligned with customer goals
- Monitor customer health metrics, identify risks early, and take proactive steps to resolve issues before they escalate
Collaboration & Team
- Collaborate closely with Sales, Product, Operations, and Marketing to ensure customers receive maximum value from Redcat’s solutions
- Share wins, learnings, and best practices to contribute to a high-performance team culture
What You’ll Bring
Experience
- 5+ years of experience in customer success, account management, or a related customer-facing role, preferably in SaaS or technology
- Proven track record of driving customer retention and account growth across small, mid-market, and enterprise environments, including highly complex accounts
- Demonstrated ability to lead executive-level conversations and influence senior stakeholders
- Experience using CRM and customer success platforms; HubSpot experience preferred
Skills & Capabilities
- Data-driven mindset with the ability to monitor account health metrics and translate insights into action
- Strong business acumen, including an understanding of customer P&L, margin, and how to connect Redcat’s capabilities to client business outcomes
- Excellent communication and presentation skills; confident and clear when engaging senior audiences
- Skilled at facilitating business reviews (QBRs) and ongoing strategic account conversations
- Experienced problem-solver who can draw on available resources to resolve challenges and capitalise on opportunities
Mindset
- Customer-first and outcome-driven; you connect relationship management to measurable retention and growth results
- Commercially aware – you understand hospitality operators’ challenges and can tailor your approach accordingly
- A natural collaborator who builds trust across disciplines and contributes to a high-performance team culture
- Strategic thinker who manages competing priorities with composure in a fast-paced, evolving environment
Inclusion at Redcat
At Redcat, we believe diverse perspectives drive better outcomes for our team, our products, and our customers. We’re committed to building an inclusive workplace where everyone feels valued, respected, and empowered to do their best work.
We welcome applications from people of all backgrounds. If you require adjustments to the recruitment process, please let us know – we’re happy to accommodate.
