Case Co-Ordination Officer (Maternity Cover) – Drive Excellence and Make a Difference with Oakdale
Location: Harrogate/Horsforth/Halifax/Hybrid
Hours: 37.5 hours per week
Salary: £30,822.75 – £39,042.15 per annum (depending on experience)
Shape Services, Support People, Deliver Impact
For over 25 years, Oakdale has been delivering high-quality, evidence-based therapies and assessments for children, young people, and adults. As a not-for-profit, values-driven organisation, we partner with the NHS, schools, local authorities, and private clients to provide care that changes lives.
We are now seeking a proactive and experienced Case Co-Ordination Officer to cover a period of maternity leave within the team. This is a fantastic opportunity for someone who thrives on organisation, collaboration, and driving continuous improvement. You’ll play a key role in ensuring Oakdale runs smoothly, efficiently, and in line with our mission to help people thrive.
The Role – What You’ll Be Doing
To coordinate and support the effective delivery of Oakdale’s Psychological Therapies Service, with a focus on case management, practitioner induction, governance processes and safeguarding standards. This role would suit an organised and capable professional with experience in case management and service coordination, who shares Oakdale’s values and is keen to join a successful, dynamic service within a supportive and forward-thinking organisation.
Key Duties:
- Through monthly case management, ensure the casework of associate (consultancy) practitioners adheres to Oakdale policies, safeguarding procedures and legal standards, maintaining accurate, timely and confidential case records and reports.
- Support induction processes for associates with consultancy agreements, ensuring they are confident in local processes and systems.
- Act as an initial point of contact for franchisees, supporting their induction, providing guidance on Acorn, and signposting to policies and procedures.
- Contribute to audit processes as prescribed by the Director of Psychological Therapies and the Governance team, including those required for Ofsted registration.
- Provide ongoing guidance and support to associates to ensure adherence to Oakdale’s systems and professional standards.
- Collaborate with colleagues to ensure accurate use of case management systems and consistent record-keeping.
About You:
Essential:
Professional, approachable and friendly.
- High level of personal and professional commitment, drive and motivation.
- Strong leadership and coordination skills with the ability to support colleagues effectively.
- Advanced case management and client engagement abilities.
- Excellent communication skills (both written and verbal), with the ability to build effective relationships with colleagues and other stakeholders.
- Good understanding of safeguarding escalation processes, confidentiality and data protection.
- Excellent IT skills and computer literacy, with proficiency in case management systems and Google Workspace.
- Responsible, trustworthy and reliable.
- Keen attention to detail, with strong organisational and time management skills.
- A collaborative style and team-oriented approach to support the delivery of high-quality clinical services.
Desirable:
- Knowledge and understanding of psychotherapy and psychological interventions would be advantageous.
This role is required from July/August 2026.
Why Join Oakdale?
At Oakdale, your well-being and growth matter as much as the clients you support. We offer a package designed for balance, flexibility, and long-term career satisfaction, including:
- 29 days’ annual leave (including bank holidays), increasing with service
- Flexible and agile working from day one
- SimplyHealth: 24/7 GP access, counselling, physiotherapy, and more
- Exclusive, heavily discounted rates for you and your family on private ADHD and autism neurodevelopmental assessments, through our own expert service*
- Fully funded flu vaccines
- Employee Wellbeing Initiative with trained mental health champions
- Smart Pension & Rewards: plan for your future with discounts and cashback
- Enhanced Occupational Sick Pay
- Cycle to Work & Technology Salary Sacrifice schemes
- Employee discount scheme
- Protected CPD days, annual away days, and high-quality training
- Professional registration fees covered (where applicable)
- Opportunities to influence service improvement and innovation
- Laptop, monitor, keyboard, and any additional equipment you need to do your best work
*Discounts apply to dependents living within the same household.
Apply Today
This is more than an operational role, it’s an opportunity to make a tangible difference every day, in a role where your organisational skills directly support people to thrive.
Apply now and help us keep Oakdale moving forward.
Oakdale is proud to be a registered Disability Confident Committed Employer.
