Mobility Your Way’s goal is to help as many people as possible live an independent lifestyle. Our showroom teams
are at the heart of achieving this goal. By delivering excellent customer
service and being responsive to our customer’s needs we can achieve this goal.
Are you an individual who is able to provide excellent customer care, manage a
team and understand complex customer requirements? You’re the individual we are
looking for.
Would you like to be a
part of a dynamic business where you can help make a difference in people’s
lives every day?
Mobility Your Way is recruiting for
a Showroom Manager for our Daventry showroom
to do just that. You will lead a team that is focused on delivering excellent
customer service and providing great products and aftercare to our customers.
You will need to be compassionate, motivated, driven and an excellent leader so
that you and your team of Showroom Assistants and Engineers can achieve your
targets.
What will be your
responsibilities?
·Be a role model; guiding
your team to success by hitting targets and achieving objectives
·Ensure high standards of
customer care, cleanliness, presentation and quality of work are being maintained
by your team
·Ensure you and your team
are providing excellent customer service to all customers in your showroom, at
home and over the phone – ensuring that correct products are being provided,
all customer enquiries are being dealt with effectively and customer’s specific
requirements are being met
·Manage stock and
customer orders within your showroom so that we can always provide our
customers with the best product for their requirements
·Maximise your team’s
ability be identifying areas for improvement in product knowledge (and other
areas) and organising refresher sessions with internal trainers
·Monitor and track sales
to ensure you and your team are offering ancillary products, cross-sells,
up-sells and are on course to achieve your targets
·Develop ways to increase
business via internal and external sales methods
·Ensure you and your team
are compliant by following business procedures and ensure stock and
merchandising plans are adhered to
·Assist with hiring and
training of new team members and take responsibility for rotas such that the
showroom is always ready to trade.
What do we need from
you?
·Excellent communication
skills – you’ll be talking to colleagues and customers all day and you need to
be a confident communicator in order to deliver instructions or advice correctly
·A keen eye for detail –
we are all about high standards and you will need to correct errors and
discrepancies and prevent them from happening again
·Customer orientated –
our customers are at the heart of what we do and it is vital you are an
individual who can appreciate a customer’s complex needs and be patient with
them
·Great administrative and
organisational skills – you will be managing diaries, arranging customer
orders, dealing with cash and more – an organised mind is great for this
·Professionalism and
leadership – you’ll be managing a team and its vital you do that efficiently
and professionally
·Sales-orientated – we
set our showrooms targets and monitor KPIs which you must be able to analyse
and drive your team to achieve
·You must be computer
literate in order to perform this role
·Full manual UK driving
license required
·Frequent heavy lifting and
manual handling is required in this role
What does Mobility Your
Way offer?
·Basic salary of £28,500.00 per annum, with a
discretionary bonus scheme (OTE circa £31,350.00)
·Full time hours – 40 hours per week which will include
weekend work and bank holidays
·33 days annual leave (including bank holidays)
·Company uniform
·30% Staff Discount – We offer staff and their direct relative’s
great savings on our products and services (after successful probation)
·Free on-site parking
·Company events – We hold regular company events from BBQs
which are relaxed social events to training days which are designed to improve
your knowledge
This will be a very challenging and
rewarding role where you will be able to impact the success of your showroom.
You may be required to cover other
showrooms in your area/region from time to time (mileage paid).
