Assistant Accommodation Manager

Overview

We are seeking an organised and proactive Assistant Accommodation Manager to support the effective management of our student accommodation facility at Mezzino, Stanhope House, Portsmouth. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work efficiently both independently and as part of a team. You will assist in overseeing the day-to-day operations of the property, ensuring a safe, comfortable, and welcoming environment for our students.

Main Responsibilities:

• Provide a warm, professional, and helpful front-of-house reception service
• Respond promptly to enquiries from prospective tenants, parents, and university partners
• Assist with property viewings, open days, and resident events
• Welcome and coordinate visitors, contractors, and university staff on-site
• Support tenancy administration, including processing deposits and contracts
• Assist with student allocations and generating tenancy agreements
• Monitor and manage rent collection and arrears follow-up
• Maintain accurate office records, databases, and email communications
• Liaise with the Facilities team to ensure quick resolution of maintenance issues
• Support resident check-ins and check-outs
• Support the Accommodation Manager in ensuring Health & Safety compliance across the site

About You:

• Experience in property management, residential lettings, or student accommodation
• Excellent communication and interpersonal skills
• Highly organised, with the ability to multitask and work under pressure
• Proactive, self-motivated, and adaptable to change
• Strong IT skills – confident using MS Office and CRM/database systems
• Able to work occasional weekends to support open days and seasonal demand

Benefits

• 25 days annual leave plus bank holidays
• Employee Assistance Program
• Employee discount platform
• Wellbeing app