Recovery Handler

Motor Claims Recovery Handler

Location: Orpington, Kent

About the Role

We are looking for a motivated and detail-oriented Motor Claims Recovery Handler to join our growing Recovery Team. This is an excellent opportunity for someone with at least 6 months of clerical or administrative experience who is looking to develop a career within motor insurance and claims handling.

In this role, you will be responsible for managing a portfolio of recovery files, ensuring efficient and accurate processing of claims. Full training and ongoing support will be provided.

Key Responsibilities

• Handle a portfolio of non-fault motor recovery claims from initiation through to settlement.
• Liaise with insurers, solicitors, third-party representatives, and internal teams to progress recoveries effectively.
• Gather and verify required documentation to support recovery actions.
• Maintain accurate and up-to-date records on the case management system.
• Process correspondence, emails, and telephone enquiries efficiently and professionally.
• Assess liability, collate and review evidence.

Skills & Experience Required

• Minimum of 6 months’ clerical, administrative, or office-based experience (ideally within insurance, finance, or a professional services environment).
• Strong attention to detail and accuracy in data entry and documentation.
• Excellent communication and organisational skills.
• Ability to manage workloads effectively and work to deadlines.
• Confident using Microsoft Office.
• A genuine interest in pursuing a career in motor claims or insurance.

Desirable (Not Essential)

• Previous experience within motor claims, recoveries, or a similar insurance environment.
• Knowledge of the motor claims process and relevant terminology.

What We Offer

• Full training and development.
• Friendly and supportive team environment.
• Hybrid working options following successful training and probation
• 33 days holiday including bank holidays
• Buy and Sell Annual Leave
• Paid volunteer time to support our chosen charity
• Additional day off for your birthday
• Employee Assistance Programme