Company IT Support Specialist

Summary:

We are seeking a dedicated IT Support Specialist to join our team in Stockton-on-Tees. This permanent, full-time role is essential for ensuring the smooth operation of our IT systems and providing exceptional support to our staff. The ideal candidate will possess a strong technical background and a passion for problem-solving, contributing to the overall efficiency and effectiveness of our IT services.

Outline of Responsibilities:

• Provide first-line support for IT-related issues, including hardware, software, and network problems.
• Diagnose and resolve technical issues in a timely manner, ensuring minimal disruption to business operations.
• Assist in the installation, configuration, and maintenance of IT equipment and software.
• Maintain accurate records of support requests and resolutions using the helpdesk system.
• Collaborate with other IT team members to implement system upgrades and improvements.
• Educate staff on best practices for IT usage and security protocols.
• Participate in IT projects and initiatives as required.

Qualifications:

• Associate degree in Information Technology (desirable not essential) , Computer Science, or a related field.
• Strong knowledge of Office 365, MS SQL, MS Dynamics, Microsoft Operating systems & server structures including Active Directory, Intune.
• Excellent knowledge of IT Security infrastructure and implementation.
• Networking experience – IP addressing, DNS, DHCP, VPN, WIFI, cabling & infrastructure.
• Project management experience
• Proven experience in an IT support role or similar position.
• Strong understanding of computer systems, mobile devices, and other technology.
• Excellent problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both verbal and written.
• Familiarity with helpdesk software and remote support tools.
• Ability to apply new technologies for use within the company.
• A commitment to continuous learning and professional development.
• Supporting the attainment of company targets.
• Works on own initiative in a pro active way.