Retail Assistant Manager – Stafford
1
Job Type: Part-time, permanent
Location: 28
Princes Street, Stafford, ST16 2BT
Salary: £7,597.33
per annum (Actual), £25,900.00 Full-time equivalent
Hours: 11
hours per week, Must be fully flexible over 7 days to include working during
our busiest trading days Saturday and/or Sunday
Closing Date: 13th
August 2026, (may close earlier if over subscribed)
Telephone Interview: 18th August 2026
Face to Face Interviews: 25th August 2026
Are you a highly motivated,
dynamic, retail focused individual with a strong flair for fashion and
merchandising? Do you have commercial experience?
About us
We are Katharine House Hospice,
and we’re dedicated to providing compassionate care to people in our community
affected by progressive illnesses. Everyone here plays an integral role in
making this possible.
We value people – so much so, it’s one of our
three key values as a charity.
The role
We are seeking a
highly motivated and well organised individual to assist the Retail Store
Manager. The success of the store is the responsibility of the team to
positively drive performance forward – Could
this be YOU?
You will assist the
Retail Store Manager, ensuring its success in meeting all company and department
objectives. Leading all store staff, including volunteers in the absence of the
Store Manage.
This
is a physically demanding position in a busy retail environment with some
lifting of furniture/donated goods required
What we offer
33 days per annum, which includes bank holidays (pro rata for part
time), increasing after five and 10 years’ service.
We match contributions up to 7% to a Aegon scheme. If you’re currently contributing to the NHS
pension scheme you can continue to do so.
Reassurance should the worst
happen. 2 x salary to your family.
- Employee assistance
programme
Providing support for your wellbeing.
- Training and development
opportunities
Continuous learning and professional growth.
Support during times of illness.
- Healthcare cash benefit plan
Contributory plan to help cover health-related expenses.
Skills and experience
We’re looking for someone who is
professional and approachable and has:
- strong commercial retail
skills
- high
standards
- leadership
qualities
- You
will have experience of supervising staff in a retail background
- a positive ‘can do’ attitude
Join us and make a difference
If you’re passionate about people
and want to contribute to a mission that matters, we’d love to hear from you.
Apply now and help us continue to provide exceptional care and support to those
who need it most.
If you’d like to know more about
this role, without commitment, please contact the Personnel Office on 01785
218257.
How to
apply
To the link below to submit a CV
via indeed
Closing date: 13th August 2026,
however may close earlier if over subscribed
Internal applicants should apply
via an expression of interest outlining the reasons for your interest and
detailing any relevant experience.
Job Description
Mission
“We help local adults with complex, progressive illnesses from
diagnosis to the end of life through free, high quality, specialist palliative
care, advice and guidance, and we support those close to them.”
Purpose and impact
Katharine
House Hospice provides all its services free of charge to patients and their
families. In order to do this funds need to be raised, Katharine House Retail
is key to this, maximising the funds it can raise through the sale of donated
items and other merchandising.
Part of the team
To
assist the Retail Store Manager in the running of the store, ensuring its
success in meeting all company and department objectives, in accordance with
KHH policies and procedures. To deputise in the Managers / Deputy Managers
absence, leading other members of store
personnel, including volunteers.
Function and Responsibilities
Specific
Objectives
The
post holder will assist the Retail Store Management team in driving the
performance of the store by:
- Contributing to the store reaching sales targets and maximising
sustainable profits
- Ensuring maximum opportunity has been exhausted from each product
range.
- Ensuring an efficient turnover of stock which has been donated by
members of the public. A wide variety of
stock is processed through the store including items of fashion, bric-a-brac,
toys, books furniture & electrical goods (store specific)
- Exploring opportunities that will add value and/or generate retail
income.
Working
weekends (and Bank Holidays) this dynamic environment changes every day and the
list of duties will be varied, no one day is the same.
The
role could be broken up as follows;
- 80%
in the sort room / shop floor areas
- 20%
administration / attending meetings.
You
will be expected to contribute to operational objectives and participate in the
training, coaching, appraising and scheduling of employees and communicate
tasks daily to meet expectations.
Core
Responsibilities
Key Area – Responsibilities & Outputs
Sales
- Contribute to the
store achieving profit targets by maximising sales and minimising costs
- Ensuring the highest
standards of customer service at all times, dealing with any issues efficiently
- Supporting any
promotions as directed by the Retail Store Manager/Retail Operations Team
Actively encourage
- Gift Aid donations, from every donor, managing the process within the store,
adhering to Gift Aid compliance at all times.
Shop Appearance
- Contribute to
maintaining a high standard of presentation throughout all areas
- Provide a high stand of customer service
- Contribute to the
store achieving high standards of housekeeping, organisation and cleanliness
throughout the shop store premises
Stock
- Actively encourage
the public to donate saleable stock
- Ensure there is
adequate flow of stock from the stockroom to the shop floor, and a continual
availability of stock in each department at all times
- To sort, grade, steam (store specific, after
training), ticket and price merchandise
- In conjunction with the Transport
Co-ordinator, ensure the efficient use of KHH drivers, external contractors,
with the following:
- Furniture collections and deliveries
- Shop to shop, stock transfers
- Waste destined for the tip
- Uplift of stock
for recycling
- Contribute to the store being correctly
managed and organised in accordance with safety procedures
- This role will demand
moving a lot of stock on a daily basis, including heavy items
- Select and price stock at a consistent level
- Ensure that the store
is compliant with legislation and KHH policy surrounding the sale of goods
Staff and Volunteers – To Support the Retail Store Manager
- To actively recruit volunteers and provide training so
that they are able to perform their jobs efficiently and effectively
- To coach staff to enable them to perform their jobs
efficiently and effectively in accordance with recruitment policy
- To ensure the store is adequately staffed at all times in
order to maintain appropriate levels of service and stock productivity
- To create an organised and pleasant working environment
for staff and volunteers
- To inform the store team of business communications,
promotions and information relating to Katharine House and Retail Operation
- To ensure that all staff and volunteers comply with
Katharine House policies and procedures
- To ensure all training is completed by
designated timescales
Administration and Security – particularly when covering as Duty Manager
- Ensure all relevant administration/ operational systems
are completed on time
- Undertake banking in accordance with Katharine House
procedures ensuring that cash handling and security procedures are adhered to
- Ensure the security of all KHH stock
- Hold the store keys, ensuring that the store is secure
whenever it is left unattended
- Notify the local police, maintenance, Retail Store
Manager, Retail Operations Manager in the event of a break in, shop lifting
or security incident
- Notify the Retail Store Manager or Retail Operations
Manager in the event of a suspected theft or dishonesty by any member of
staff or volunteer
- Ensure that all staff and volunteers lock
purses and valuables away – lockers are provided
- Reply to / send emails as required for the
operation – KHH shop and KHH own email accounts
- Engage with ‘Teams’ communications daily
Health and Safety (H&S) – special note when Duty Manager
- Provide a safe environment for staff, volunteers and the
public.
- Lead by example in relation to H&S, complying with
legislation and the organisation’s H&S Policy and Procedures, this will
involve a hands-on approach, for example:
o carrying out practice fire drills,
o overseeing the safe use of equipment
o responding to accidents or incidents to help prevent a
reoccurrence
- Ensuring that staff and volunteers are compliant with
current H&S Legislation and the organisation’s H&S Policy and
Procedures
- Report any maintenance or H&S Issues to the Retail
Office and maintenance team
- Ensure that all electrical items sold have
undergone (and passed) Portable Appliance Testing (PAT) in accordance with
Katharine House procedures
- Ensure that all staff are trained and able to arrange
collections/ deliveries safely
- Ensure all relevant H&S training is completed, including
Manual Handling
Other tasks and Responsibilities
- Travel to other organisational premises as and when
required, for example
o to attend training courses or meetings
o Supporting other Katharine House retail stores
on an occasional basis, within a reasonable commutable area
- Any other duties as
required for the role or retail operation
Key Competencies and Skills
Requirements
Qualifications
Essential
None
Desirable
A retail background
Competencies
Essential
- Retail experience
- Excellent customer service skills
- Good interpersonal and
communication skills
- An ability to plan work and
prioritise, delegating accordingly
- Be flexible, approachable and
available
- Ability to use a till
- Computer literate
- An understanding of the importance
of H&S legislation & a willingness to attend & successfully
pass a relevant training in association with Health & Safety
Desirable
- Own
adequately insured roadworthy vehicle (mileage allowance will be paid) when
travelling away from your normal base store
General
Induction Requirements
- To attend an Induction Training Course
held at the Hospice
- Possibly, complete/train, as part of
induction, at alternative stores.
- Complete the Retail Induction
Programme
Post Holder
Specific Training Requirements.
To attend /complete any training courses
relating to the development of this position to include :
- All
statutory training
- Gift
Aid
- Vantage
- Blue
Stream
To wear all statutory PPE provided for the
role.
Smoking
Katharine House operates a no smoking policy
for all premises.
Smoking is not permitted in Katharine House
vehicles at any time.
Job Revision
The post holder should be aware that this job
description is expected to alter at review meetings. As the Organisation
develops the job description will change to reflect the needs of the business.
PERSON
SPECIFICATION – Retail Assistant Manager
Qualifications
- Good Basic Education – Desirable
Experience
- People Management – Desirable
- Health & Safety – Essential
- Supervising others – Desirable
- Retail background – Essential
- Flexible approach to work – Essential
- Managing people and performance – Desirable
- Working/volunteering in the charitable sector – Desirable
Skills and attributes
- Organisational skills – Essential
- Own transport – Desirable
- Excellent communication skills – Essential
- Able to liaise effectively – Essential
- Able to multi task – Essential
- Able to work to tight deadlines – Essential
- Decision making – Essential
- Hands-on approach – Essential
- Managing conflicting demands – Desirable
- Self-motivated – Essential
- Attention to detail – Essential
- Willingness to keep key skills up to date
(to meet legal requirements) – Essential
- Budget management – Desirable
- Provider of training – Desirable
Other
- Flexible attitude – Essential
- Positive attitude – Essential
- Team Player – Essential
- Good interpersonal skills – Essential
- Pride in your work – Essential
- Passionate work ethic – Essential
