E-Commerce Retail Assistant
Job Type: Part-time,
15 hours per week, across 6 days (flexible schedule)
Location: Ecommerce
Hub (above Stafford 2 store), 2-4 Princes Street, Stafford, ST16 2BN
Salary: £9,941.60
actual per annum (15 hours),
£24,854 per annum (Full
time equivalent)
Application deadline: 27th
July 2026, however may close earlier if over subscribed
Telephone Interview date: 6th August 2026
Face-to-Face Interview date: 13th August 2026
Are you a highly motivated,
dynamic, retail focused individual with a strong flair for fashion and
merchandising?
About us
We are Katharine House Hospice,
and we’re dedicated to providing compassionate care to people in our community
affected by progressive illnesses. Everyone here plays an integral role in
making this possible.
We value people – so much so, it’s one of our
three key values as a charity.
The
role
We’re looking for a creative and driven Ecommerce Retail
Assistant to join our growing team. This role is perfect for someone
passionate about online retail, social media, and engaging customers through
innovative channels—particularly live selling.
You’ll play a key role in supporting our ecommerce
operations while helping us grow our presence across social platforms such as
Instagram, TikTok, and Facebook. If you love being on camera, spotting trends,
and connecting with customers in real-time, this could be the ideal
opportunity.
Key
Responsibilities
- Support
day-to-day ecommerce operations (product uploads, stock updates, order
processing)
- Create
and schedule engaging content across social media platforms
- Assist
in planning and delivering live selling sessions (e.g. TikTok Live,
Instagram Live)
- Present
products confidently during live sessions (or develop toward presenting)
- Engage
with customers through comments, messages, and live chats
- Monitor
social media performance and suggest ideas to improve reach and engagement
- Help
maintain a consistent brand voice and visual identity online
- Stay
up to date with ecommerce and social media trends
About You
- A
strong interest in fashion/retail/ecommerce (adapt as needed)
- Confident
using social media platforms (especially Instagram, TikTok, Facebook)
- Comfortable
being on camera or willing to develop this skill
- Creative,
enthusiastic, and full of ideas
- Strong
communication and customer service skills
- Highly
organised and able to manage time effectively across a multi-day part-time
schedule
- Previous
retail or ecommerce experience is desirable but not essential
- Experience
or interest in live selling or livestreaming is a big plus
What we offer
33 days per annum, which includes
bank holidays (pro rata for part time), increasing after five and 10 years’
service.
We match contributions up to 7%
to a Aegon scheme. If you’re currently
contributing to the NHS pension scheme you can continue to do so.
Reassurance should the worst
happen. 2 x salary to your family.
-
Employee assistance
programme
Providing support for your wellbeing.
-
Training and development
opportunities
Continuous learning and professional growth.
-
Occupational sick pay
Support during times of illness.
-
Healthcare cash benefit plan
Contributory plan to help cover health-related expenses.
Join us and make a difference
If you’re passionate about people
and want to contribute to a mission that matters, we’d love to hear from you.
Apply now and help us continue to provide exceptional care and support to those
who need it most.
If you’d like to know
more about this role, without commitment, please contact the HR Department on
01785 218257.
How to apply –
Please submit your CV and a brief covering
letter outlining your ecommerce experience, including any experience with eBay,
Vinted, Depop, or live selling platforms.
We look forward to hearing from you.
Closing date: 27th
July 2026, however may close earlier if over subscribed
Internal applicants
should apply via an expression of interest outlining the reasons for your
interest and detailing any relevant experience.
Job Description
Mission
“We help local adults with complex, progressive illnesses from
diagnosis to the end of life through free, high quality, specialist palliative
care, advice and guidance, and we support those close to them.”
Purpose and impact
Katharine
House Hospice provides all its services free of charge to patients and their
families. In order to do this funds need to be raised, Katharine House Retail
is key to this, maximising the funds it can raise through the sale of donated
items and other merchandising.
Part of the team
We are looking
for a proactive and detail-oriented Ecommerce Retail Assistant with
hands-on experience in managing social media platforms. You will support the
day-to-day running of our online store while driving brand engagement and
growth through effective social media activity.
This is a dynamic role combining ecommerce operations,
customer service, and digital marketing.
Core Responsibilities
Key Area – Responsibilities & Outputs
Ecommerce Operations
- Manage and update product listings
across ecommerce platforms (e.g., Shopify, WooCommerce, Amazon, eBay)
- Ensure accurate product
descriptions, pricing, and inventory levels
- Process online orders, returns,
and exchanges efficiently
- Monitor stock levels and
coordinate with internal teams to maintain availability
- Assist in launching new products
and seasonal campaigns
Social Media Management
- Plan, create, and schedule
engaging content across platforms (e.g., Instagram, Facebook, TikTok,
Pinterest)
- Monitor social media channels and
respond to customer enquiries and comments
- Track performance metrics
(engagement, reach, conversions) and suggest improvements
- Support influencer collaborations
and marketing campaigns
- Maintain brand voice and
consistency across all digital channels
- Handle customer queries via email,
chat, and social media
Customer Service
- Resolve issues promptly to ensure
a positive customer experience
- Collect and report customer
feedback to improve service and product offerings
Administration & Marketing Support
- Assist with digital marketing
campaigns (email marketing, promotions, sales events)
- Support website updates and basic
content management
- Analyse ecommerce and social media
data to identify trends and opportunities
Key Competencies
Skills Requirements
Essential
- Previous experience in ecommerce, retail, or online
sales support
- Proven experience managing social media platforms for a
business
- Strong written communication skills with an eye for
engaging content
- Good understanding of ecommerce platforms and tools
- Excellent organisational skills and attention to detail
- Customer-focused mindset
Desirable
- Experience with tools such as Shopify, Canva, Meta
Business Suite, Hootsuite or similar
- Basic knowledge of SEO and digital marketing
- Familiarity with analytics tools (Google Analytics,
social insights)
- Experience with photography or product styling
Personal Attributes
- Creative and proactive
- Able to multitask and meet deadlines
- Strong team player with a positive attitude
- Passion for ecommerce, retail, and digital marketing
trends
What Success Looks Like
- Increased
online sales and improved conversion rates
- Accurate and
engaging product content
- Seamless
customer journey and reduced site issues
- Strong
campaign execution and measurable results
General
Induction Requirements
To attend an Induction Training Course held at
the Hospice.
Post Holder
Specific Training Requirements.
To attend any training courses relating to the
development of this position.
To attend all statutory training.
To wear all statutory PPE.
Smoking
Katharine House operates a no smoking policy
for all premises.
Smoking is not permitted in Katharine House
vehicles at any time.
Job Revision
The post holder should be aware that this job
description is expected to alter at review meetings. As the Organisation
develops the job description will change to reflect the needs of the business.
PERSON SPECIFICATION
– Online Retail Assistant
Qualifications
- Good Basic Education – Desirable
Experience
- Retail background – Desirable
- Flexible approach to work – Essential
- Working/volunteering in the charitable sector – Desirable
- Experience
with online retail platforms – Desirable
Skills and attributes
- Organisational skills – Desirable
- Able to communicate with others – Essential
- Able to liaise effectively – Essential
- Able to multi task – Essential
- Able to work to deadlines – Essential
- Self-motivated – Essential
- Attention to detail – Essential
Other
- Flexible attitude – Essential
- Positive attitude – Essential
- Team Player – Essential
- Good interpersonal skills – Essential
- Pride in your work – Essential
- Own transport – Desirable
