E-Commerce Assistant Manager
Job Type: Part-time,
22.5 hours per week
Location: Stafford
Salary: £15,540
actual per annum (22.5 hours),
£25,900 per annum Full
time equivalent
Must be fully flexible over 7 days to include working during our busiest
trading days Saturday and/or Sunday
Application deadline: 27th
July 2026, however may close earlier if over subscribed
Telephone Interview date: 5th August 2026
Face-to-Face Interview date: 12th August 2026
Are you a highly motivated,
dynamic, retail focused individual with a strong flair for online selling?
About us
We are Katharine House Hospice,
and we’re dedicated to providing compassionate care to people in our community
affected by progressive illnesses. Everyone here plays an integral role in
making this possible.
We value people – so much so, it’s one of our
three key values as a charity.
The
role
We are looking for a motivated and hands-on Ecommerce
Assistant Manager to support the growth of our online sales channels. This
is an exciting opportunity for someone with a passion for online retail,
fashion, and resale platforms to help drive sales and deliver an excellent
customer experience.
The successful candidate will assist in managing
our ecommerce operations across multiple marketplaces and social selling
channels, ensuring products are listed accurately, orders are processed
efficiently, and online sales continue to grow.
Key
Responsibilities
- Create, manage, and optimise product listings across
ecommerce platforms.
- Process and dispatch customer orders in a timely
manner.
- Monitor stock levels and update inventory across online
channels.
- Respond to customer enquiries and resolve issues
professionally.
- Analyse sales performance and identify opportunities to
increase revenue.
- Support the planning and delivery of promotional
campaigns.
- Assist with photography, product descriptions, and
merchandising.
- Participate in live selling events to engage customers
and drive sales.
- Maintain high standards of accuracy and organisation
within ecommerce operations.
About You
We’re looking for someone who is
professional and approachable and has:
Essential:
- Previous experience in an ecommerce or online retail
role.
- Strong organisational skills and attention to detail.
- Excellent communication and customer service skills.
- Confident using social media and online selling
platforms.
- Ability to work independently and as part of a team.
Desirable:
- Experience selling on eBay, Vinted, and Depop.
- Experience with live selling platforms and
social commerce.
- Knowledge of product photography and listing
optimisation.
- Understanding of inventory management systems.
What we offer
33 days per annum, which includes
bank holidays (pro rata for part time), increasing after five and 10 years’
service.
We match contributions up to 7%
to a Aegon scheme. If you’re currently
contributing to the NHS pension scheme you can continue to do so.
Reassurance should the worst
happen. 2 x salary to your family.
-
Employee assistance
programme
Providing support for your wellbeing.
-
Training and development
opportunities
Continuous learning and professional growth.
-
Occupational sick pay
Support during times of illness.
-
Healthcare cash benefit plan
Contributory plan to help cover health-related expenses.
-
Join us and make a difference
If you’re passionate about people
and want to contribute to a mission that matters, we’d love to hear from you.
Apply now and help us continue to provide exceptional care and support to those
who need it most.
If you’d like to know
more about this role, without commitment, please contact the HR Department on
01785 218257.
How to apply –
Please submit your CV and a brief covering
letter outlining your ecommerce experience, including any experience with eBay,
Vinted, Depop, or live selling platforms.
We look forward to hearing from you.
Closing date: 27th
July 2026, however may close earlier if over subscribed
Internal applicants
should apply via an expression of interest outlining the reasons for your
interest and detailing any relevant experience.
Job Description
E-Commerce Assistant Manager
Mission
“We help local adults with complex, progressive illnesses from
diagnosis to the end of life through free, high quality, specialist palliative
care, advice and guidance, and we support those close to them.”
Purpose and impact
Katharine
House Hospice provides all its services free of charge to patients and their
families. In order to do this funds need to be raised, Katharine House Retail
is key to this, maximising the funds it can raise through the sale of donated
items and other merchandising.
Part of the team
The Ecommerce
Assistant Manager supports the day-to-day operations, performance, and growth
of the company’s online sales channels. This role is responsible for optimising
website performance, managing product listings, analysing sales data, and
executing digital campaigns to drive revenue and improve customer experience.
Core Responsibilities
Key Area – Responsibilities & Outputs
Ecommerce
Operations
- Support
the management of the ecommerce website(s), ensuring all content, products,
and promotions are accurate and up to date
- Upload
and maintain product listings, including descriptions, pricing, images, and
categorisation
- Monitor
stock levels online and coordinate with merchandising or supply teams
- Ensure
smooth order processing and liaise with customer service for issue resolution
Performance & Analytics
-
Track and analyse key ecommerce KPIs
(conversion rate, average order value, traffic, revenue)
- Generate regular performance reports
with insights and recommendations
- Identify opportunities to improve
site performance and user journey
Digital Marketing Support
- Assist in planning and executing
campaigns across email, paid media, SEO, and social channels
- Support promotional calendar
execution (sales, launches, seasonal events)
- Work with marketing teams to ensure
brand consistency across digital platforms
Website
Optimisation
- Assist
with onsite merchandising (homepage, category pages, product recommendations)
- Support
A/B testing and UX improvements
- Identify
and troubleshoot website issues, escalating where needed
Marketplace
& Channel Management (if applicable)
- Support
management of third-party platforms (e.g., Amazon, eBay, marketplaces)
- Ensure
product data and pricing are consistent across all channels
Cross-Functional
Collaboration
- Work
closely with marketing, IT, logistics, and buying teams
- Support
new product launches and digital initiatives
- Assist
in coordinating external agencies or partners
Key Competencies
Competencies
- Commercial
awareness and data-driven mindset
- Strong
problem-solving skills
- Ability to
multitask and manage priorities
- Excellent
communication and teamwork
- Customer-focused
approach
Skills Requirements
Essential
- Previous
experience in an ecommerce or digital retail role
- Strong
analytical skills with experience using tools such as Google Analytics,
Shopify, Magento, or similar platforms
- Good
understanding of digital marketing channels
- High
attention to detail and organisational skills
- Proficient
in Microsoft Excel (data analysis, reporting)
Desirable
- Experience
with CMS platforms and ecommerce systems
- Knowledge of
SEO and conversion rate optimisation (CRO)
- Experience
with marketplaces (e.g., Amazon Seller Central)
- Basic
understanding of HTML/CSS
- Experience
of live selling.
What Success Looks Like
- Increased
online sales and improved conversion rates
- Accurate and
engaging product content
- Seamless
customer journey and reduced site issues
- Strong
campaign execution and measurable results
General
Induction Requirements
To attend an Induction Training Course held at
the Hospice.
Post Holder
Specific Training Requirements.
To attend any training courses relating to the
development of this position.
To attend all statutory training.
To wear all statutory PPE.
Smoking
Katharine House operates a no smoking policy
for all premises.
Smoking is not permitted in Katharine House
vehicles at any time.
Job Revision
The post holder should be aware that this job
description is expected to alter at review meetings. As the Organisation
develops the job description will change to reflect the needs of the business.
