Join Our Growing Team at Jarvie Plant!
We are excited to offer the opportunity for a motivated Central Hire Desk Manager to join our team, based at our Edinburgh (Newbridge) Head Office.
Central Hire Desk Manager
In this role, you’ll play a key part in leading our central hire desk operations, ensuring the efficient coordination of plant, operators, and customer requirements across the business. You’ll oversee day‑to‑day hire activity, support your team, and work closely with depots, drivers, and customers to deliver a seamless and reliable hire experience.
You’ll act as a central point of leadership within the hire function, ensuring enquiries are managed effectively, resources are optimised, and service levels consistently meet customer expectations across both self‑drive and operated hire.
How This Role Supports the Delivery of Hire Solutions:
Our people and our plant are at the heart of everything we do at Jarvie Plant. As a Central Hire Desk Manager, you will ensure the smooth coordination of resources to deliver safe, efficient, and high‑quality hire solutions to our customers.
Your leadership will directly impact plant utilisation, operational efficiency, revenue performance, and customer satisfaction—ensuring we continue to provide dependable and responsive hire services across all depots.
Key Responsibilities Include:
- Leading the day‑to‑day operations of the central hire desk, ensuring enquiries, orders, and off‑hires are managed efficiently and professionally
- Allocating plant and operators to maximise utilisation and meet customer requirements
- Overseeing operated hire planning, ensuring programmes are delivered with appropriately qualified (CPCS/NPORS) operators
- Acting as an escalation point for complex queries, resolving issues promptly and maintaining strong customer relationships
- Supporting and developing the hire desk team, providing guidance, coaching, and performance oversight
- Deputising where required and contributing to wider operational decision‑making
- Monitoring and improving system accuracy, ensuring all hire activity is recorded correctly and supports effective reporting
- Driving revenue growth through proactive management of availability, utilisation, and customer opportunities
- Ensuring compliance with all operational, safety, and competency requirements across hire activity
- Working collaboratively with depot teams, transport, and operations to deliver a seamless service
- Identifying opportunities to improve processes, systems, and ways of working across the hire function
We’d love to see the following skills and experience from our applicants:
We’re looking for someone who is highly organised, proactive, and capable of building strong working relationships across the business. Ideally, you will bring:
- Proven experience in a hire desk, customer service, or operational management role (plant hire or a similar fast-paced environment preferred)
- Strong leadership and people management experience, with the ability to motivate and develop a team
- Excellent planning and coordination skills, with the ability to manage multiple priorities and meet tight deadlines
- A customer-focused mindset, with a commitment to delivering high levels of service
- Strong communication skills, confident dealing with colleagues, customers, and depot teams
- Commercial awareness, with the ability to maximise utilisation and support revenue growth
- Good working knowledge of hire systems and Microsoft Office (particularly Excel and Outlook)
- A problem-solving approach, with the ability to make decisions quickly and effectively
- High attention to detail and a focus on accuracy in all aspects of work
Why work for Jarvie Plant
As a family owned business, Jarvie Plant is built on core values: Safety Conscious, Collaborative, Dependable, Progressive, and Responsible. In this role, you’ll help put those values into action, delivering safe, efficient, and customer-focused hire solutions. We’re committed to supporting our people as much as we support our customers.
When you join Jarvie Plant, you’ll benefit from:
- Competitive Salary with regular reviews to ensure your compensation stays aligned with industry standards
- Company Sick Pay, offering peace of mind in times of illness with financial support when you need it most
- Extra Holidays, with flexible buy/sell options for added flexibility
- Tailored Learning Opportunities through our dedicated Learning & Development programme
- Employee Discount Scheme and a wide range of staff perks
- Life Assurance and a contributory Company Pension Scheme for peace of mind
- Supportive Wellbeing Programmes, including an Employee Assistance Programme (EAP) and family-friendly policies
- Cycle to Work Scheme to promote a healthy, active lifestyle
How to Apply:
Ready to play a key role in delivering reliable hire solutions?
Apply today via our Employment Hero recruitment portal. For any questions please reach out to recruitment@jarvieplant.co.uk.
Important Information Before You Apply:
• We’re unable to offer sponsorship; applicants must have the right to work in the UK.
• Offers are subject to satisfactory pre-employment checks including references and, where relevant, DVLA, credit, or criminal checks.
Jarvie Plant – where people are, and always will be, our greatest asset!
We’re an equal opportunity employer, welcoming applicants from all backgrounds and communities
