HR GENERALIST
Location: Central London (Farringdon/Chancery Lane)
Salary: £45,000 – £52,000 depending on experience
Job Type: Permanent, full-time, hybrid working (up to two days working from home)
About Instant On IT
Founded in 2004, we are a rapidly growing Cloud IT services company based in central London. We provide a range of industry leading technical, advisory and consultation services. Our combination of technical expertise and obsession with service excellence sets us apart. We develop opportunities for all our driven individuals who are committed to upskilling and passionate about providing the best possible service, so they can thrive and make a difference in a fast-paced environment. This is an exciting time to join the team as the business is at a pivotal point in terms of growth. For the right candidate, this role offers significant opportunities for career development.
About the role
This is a true generalist role for someone who enjoys variety, takes ownership and thrives in a fast-paced SME. You’ll support the day-to-day delivery of HR across the employee lifecycle, with ownership of recruitment, HR operations and continuous improvement initiatives.
The purpose of the role is to support Instant On IT’s objectives of operational excellence, high performance, AI-enabled growth and exceptional service by ensuring the business has capable managers, consistent people practices and efficient HR processes.
The role requires a proactive and commercially minded HR professional who is comfortable using technology, data and AI tools to improve efficiency and employee experience.
KEY RESPONSIBILITIES
Recruitment & Talent Acquisition
- Manage recruitment from vacancy approval to offer.
- Manage ATS activity and candidate experience.
- Support hiring managers throughout the recruitment process.
- Manage onboarding and probation processes.
- Improve recruitment effectiveness and time-to-hire.
HR Operations
- Maintain HRIS accuracy and data integrity.
- Produce HR reports, dashboards and people metrics.
- Manage HR administration and employee records.
- Ensure compliance with employment legislation and internal procedures.
- Coordinate benefits administration.
- Manage HR compliance activities and audits.
- Support GDPR compliance within HR processes.
- Support performance management conversations.
- Support disciplinary, grievance, capability and absence processes.
AI, Technology & Process Improvement
- Identify opportunities to automate HR activities.
- Use AI to improve documentation, reporting and manager self-service.
- Evaluate new HR technology and recommend improvements.
- Drive continuous improvement through AI and automation.
- Lead or support HR improvement projects such as onboarding, HR systems, employee engagement and process optimisation.
Essential Skills and Experience
- CIPD Level 5 qualified (essential).
- Demonstrable experience in a HR Generalist, HR Advisor or equivalent role.
- Experience managing recruitment end to end.
- Working knowledge of UK employment law and experience supporting employee relations activities.
- Experience working in an SME environment (MSP or professional services sectors)
- Experience supporting and advising managers.
- Excellent HR systems knowledge.
- Strong Microsoft 365 skills.
- Excellent written and verbal communication skills.
- Ability to prioritise competing demands with minimal supervision.
- Demonstrable experience using AI tools (such as Microsoft Copilot, ChatGPT or similar) to improve HR processes, create documentation, analyse data and increase operational efficiency.
- Experience using AI tools to analyse HR data and identify trends.
- Strong understanding of data protection and confidentiality considerations when using AI.
Desirable experience:
- Experience implementing HR systems.
- Experience using Employment Hero.
- Experience producing HR dashboards and workforce analytics.
Personal Attributes
We’re looking for someone who is:
- Proactive and Solutions focussed.
- Curious about new technology.
- Highly organised.
- Confident making decisions.
- Adaptable in a growing business.
- Passionate about continuous improvement.
- Comfortable operating with autonomy and accountability.
- Committed to fairness, consistency and high standards.
BENEFITS
- Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)
- Regular career progression reviews
- 21 days holiday, public holidays, and birthday day off
- Private healthcare after probation
- 40% off gym membership
- Great pension scheme from day one
- Cycle to work scheme
- Recruitment referral scheme
- Eyecare vouchers
- Central location, next to a famous food market
- A friendly, inclusive, sustainable work environment
- Regular social events (tech-infused minigolf and darts, pool, and more!)
- Electric car scheme after 2 years of service
