Description
Role Purpose:The Operations Manager is responsible for overseeing and coordinating the delivery of high-quality, person-centred care services within supported living and community engagement settings. This role involves managing and mentoring Team Leaders to ensure that care is provided safely, effectively, and in line with Care Quality Commission (CQC) regulations and organisational standards. The Operations Manager will drive continuous improvement, conduct audits, and maintain compliance while fostering a culture of excellence and professional development.Key Responsibilities:Leadership & Team Management• Lead, manage, and support Team Leaders across supported living and community services to ensure consistent, high-quality care delivery.• Develop and mentor Team Leaders and other supervisory staff to enhance leadership capabilities and promote staff retention and engagement.• Set clear performance expectations, conduct regular supervisions, and facilitate appraisals to support staff development.• Promote a positive, inclusive, and person-centred culture within the care teams.Service Quality & Compliance• Ensure all care services meet or exceed CQC regulations, organisational policies, and best practice standards.• Conduct regular audits of care documentation, risk assessments, and service delivery to identify areas for improvement.• Lead on quality assurance initiatives and prepare teams for inspections and audits.• Monitor safeguarding procedures and ensure incidents are reported and managed appropriately.Operational Oversight• Oversee daily operations to ensure staffing levels, client care plans, and service activities meet client needs and regulatory requirements.• Collaborate with the Registered Manager, HR, and other departments to support recruitment, onboarding, and training of care staff.• Manage resources efficiently and support budget management aligned with service delivery goals.• Implement service development strategies that enhance client outcomes and organisational growth.Communication & Collaboration• Maintain effective communication channels with clients, families, commissioners, and external stakeholders.• Provide regular operational reports and updates to senior leadership, highlighting risks, trends, and achievements.• Work closely with other managers and departments to ensure integrated care delivery and continuous service improvement.Person Specification: Essential:• Proven experience in a senior management role within supported living, community care, or domiciliary care services.• Strong leadership skills with experience managing multi-disciplinary teams.• In-depth knowledge of CQC regulations, compliance, and quality assurance in care settings.• Excellent communication, organizational, and problem-solving skills.• Ability to mentor, motivate, and develop teams.• Competency in managing audits and service improvement initiatives.Desirable:• Relevant qualification in Health and Social Care, Leadership, or Management (e.g., Level 5 Diploma in Leadership for Health and Social Care).• Experience with digital care systems and data management.• Knowledge of community engagement practices and person-centred planning.Working Relationships:• Reports to: Director of Care Operations / CEO• Manages: Team Leaders and supervisory staff within supported living and community services• Works closely with: Registered Manager, HR, Finance, Training Officer, Care Staff, Clients, Families, and External AgenciesAdditional Information:• The role may require travel between service locations.• The Operations Manager must ensure compliance with all organisational policies including safeguarding, health and safety, and confidentiality.
