Service Charge Executive

We are seeking an experienced and commercially minded Service Charge Executive to join our property management team in Bellshill, North Lanarkshire. This is a key mid-level role supporting the day-to-day financial and operational management of a portfolio consisting of commercial business parks and office buildings.

The role will consist of service charge lifecycle, from budget preparation and tenant liaison through to year-end reconciliation and lease compliance, working closely with property managers, surveyors, and finance teams.

Key Responsibilities

Service Charge Budgets & Reconciliation

• Prepare and issue annual service charge budgets for commercial assets including business parks and multi-tenanted office buildings
• Manage the full reconciliation process at year-end, ensuring accuracy and compliance with RICS guidelines and lease terms
• Monitor expenditure throughout the year, identifying variances and reporting to senior management monthly
• Coordinate with external auditors and accountants to ensure timely sign-off of annual reconciliation.

Tenant Liaison & Queries

• Serve as the primary point of contact for tenants on all service charge matters.
• Handle and resolve tenant queries relating to budgets, demands, income, reconciliations, and on-site services in a professional and timely manner.
• Build and maintain positive relationships with occupiers to support lease retention and satisfaction.
• Attend tenant meetings as required.

Lease Compliance & Reporting

• Review and interpret commercial leases to ensure service charge obligations are correctly applied.
• Ensure all service charge demands and reconciliations are issued in accordance with lease provisions and statutory requirements.
• Maintain accurate records and produce regular management reports on portfolio performance.
• Support the wider team in due diligence for acquisitions, disposals, and lease renewals.

Person Specification

Essential

• Proven experience in commercial property service charge management (business parks, offices, or mixed-use assets).
• Strong understanding of service charge budgeting, reconciliation, and RICS Service Charge Code.
• Ability to read and interpret commercial leases.
• Excellent numerical and analytical skills.
• Strong written and verbal communication skills with confidence in tenant-facing situations.
• Proficient in property management software and Microsoft Excel.

Desirable

• MRICS qualified or working towards RICS accreditation.
• Experience managing multi-tenanted business park or office portfolios in Scotland.
• Knowledge of Scottish commercial lease law and service charge implications.