Location: Hamilton International Technology Park, office-based, 5 days a week
About DataVita
DataVita is a next-generation cloud and infrastructure company operating from Tier III-certified data centres in Scotland. We work at the bleeding edge of AI adoption, automation, and how these technologies can be integrated into complex legacy environments to deliver genuine transformation.
DataVita is the fastest growing technology company in Scotland, with plans to deploy and invest over £2 billion in the coming years. You would be joining at a relatively early stage of that trajectory. For the right person, this is a chance to build something from the ground up inside a business that is scaling fast.
About the Role
DataVita has a small, highly skilled team delivering large-scale infrastructure solutions for both public and private sector clients, supported through our state-of-the-art Tier III data centre facilities. We are now looking to expand our team further with the addition of a 1st Line Support Analyst.
This role is ideal for a technically capable individual who thrives in a fast-paced managed service environment. You’ll support enterprise customers across a range of managed services including IaaS, BaaS, DRaaS and Network.
We are looking for someone proactive, organised and willing to take ownership of incidents and tasks assigned to their department. You will be expected to triage tickets and follow up on the progress through to resolution.
You will receive support through internal training, development plans and relevant certifications. We will help you build the skills you need to succeed, while encouraging you to take an active role in your own learning and professional development.
Responsibilities
- Co-ordination and ownership of support tickets
- Liaising with 3rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
- Provision of first and second-line technical support to internal and external customers, maintaining service levels
- Performing daily health checks of cores service platforms
- Performing regular maintenance and patching of core service platforms
- Creating and maintaining technical knowledgebase documentation
Required Skills & Experience
- Solid troubleshooting skills across Windows and Linux OS, virtualisation, storage, backups and networking
- Excellent communication skills with the ability to work directly with customers and internal stakeholders
- Strong customer service skills
- Team player with the ability to work effectively across technical teams
- High level of attention to detail
- Full UK driving license
Desired Skills & Experience
- Ticket Management to an ITIL Standard – ServiceNow
- Networking fundamentals
- Office 365
What You Will Get
Career & Growth
- Competitive salary
- The chance to shape a creative function inside a fast-scaling business
- Direct exposure to every area of the company
- Training and development throughout your time at DataVita
Benefits
- 33 days annual leave
- Pension: 5% employee, 5% employer
- Life assurance at 4x salary
- Group income protection at 70% of salary for up to 2 years
- Help@Hand: remote GP – physiotherapy, nutritionist, and more
- Cycle to Work and EV car salary sacrifice schemes
- 6 fully expensed company events per year
- Option to donate to charity through salary
