About Us
Get A Drip is a forward-thinking and rapidly expanding preventative health and longevity supported by a strong nationwide physical clinical presence and remote digital prescribing capability. As part of our innovative approach to longevity and wellness, we offer scientifically-backed treatments that support clients in managing their overall health and wellbeing, including vitamin supplementation, red light therapy, cryotherapy, diagnostics and treatments to improve metabolic health.
Through our innovative digital platform, patients benefit from increased access to reliable clinical advice and personalised solutions designed to fit seamlessly into their lifestyles.
We are seeking a proactive and solutions-oriented professional to lead cross-functional operational excellence across our network of physical clinics as well as digital telemedicine business. This role goes beyond support, it is about building scalable systems, identifying recurring issues, and independently driving improvements through data-led decision making, regular reporting, and stakeholder alignment. The Business Support Lead will act as the key interface between all stakeholders and central functions while implementing prioritisation frameworks, workflows, and service standards that enhance experience and efficiency.
🌱 The Role
✨ Serve as the operational lead for Zenoti, owning the relationship and driving improvements and training across sites.
✨ Act as the conduit between clinics and Customer Support, Telemeds, Marketing, and
Warehouse/Stock teams to ensure aligned communication and process efficiency.
✨Collaborate with Marketing on new product launches and promotions, tracking rollout success and operational feedback.
✨Complete clinical audits on behalf of Clinical Operations across owned and franchise estate to identify risks and trends, then support stakeholders to deliver remedial actions and any robust processes required for the longer term.
✨Responsible for and to support the Clinic Coordinator to support their key business functions:
Optimise the Clinic Support and Help inboxes, proactively resolving issues raised by clinic teams and driving long-term solutions.
✨ Lead the resolution of clinic-related customer complaints, working through Clinic Managers/Teams, ensuring systemic issues are tracked and resolved.
✨ Managing clinic schedules and absence, optimising utilisation and workforce.
✨ Act as the key liaison between clinics and external manufacturers or contractors to ensure operational issues are resolved efficiently, while also setting up, verifying, and approving clinical contracts and associated costs to maintain seamless clinic functionality.
Requirements:
- Strong problem-solving and analytical skills
- Excellent communication and cross-functional collaboration
- Experience with clinic or retail operations
- Ability to work independently and manage multiple stakeholders
- Previous line management experience
Nice to Have:
- Working knowledge of Zenoti or similar operational platforms
- Proficiency in reporting and performance tracking (e.g., using Sheets, Looker)
- Experience with external contractors and project management
What We Offer
- Hybrid/flexible working, one day per week working from home
- Get a Drip Staff training credit to spend on drips and boosters, up to the value of £2,400 per annum
- Private Medical Insurance through BUPA
- 22 days per annum, which rises by one additional day per completed year of service up to a maximum of 30 days + bank holidays
- Auto – enrolment pension scheme
- Exclusive perks via Perkbox
