Senior Clinical Manager – London and South

Job title: Senior Clinical Manager – London and South

Location: Remote, occasional travel to Mayfair Office, Stratton Street W1J 8LT  

Employment Type: Permanent

Salary: £65,000+

About us

Frenkel Topping Group is a specialist professional and financial services firm operating in the Personal Injury and Clinical Negligence space.

Over recent years the company has embarked on a journey of growth and expansion focused on delivering reputable, high quality professional services to the industry and our clients.

Our Case Managers are registered and experienced healthcare professionals who work with clients following life changing injuries supporting them in improving their quality of life. We co-ordinate tailored rehabilitation, health and social care plans.

The Role

Responsible for the day to day leadership and operational delivery of N-Able Services (London and South) Ltd, ensuring a consistently high quality, client centred service that supports individuals affected by catastrophic injury.

As Senior Clinical Manager (London and South Lead), you will be a key member of the Senior Leadership Team (SLT), working closely with the Director to deliver a safe, compliant and clinically outstanding service. This is a pivotal role in shaping how N-Able Services supports clients and families at some of the most challenging times in their lives.

You will lead, support and inspire the Senior Management Team (SMT) and a team of case managers, acting as the senior clinical and managerial point of contact for clients and stakeholders. The role offers the opportunity to drive growth and clinical innovation, while gaining genuine professional satisfaction from seeing first hand how N-Able Services’ work positively impacts people’s lives for the better.

Whilst this role is remote there will be travel requirements to central London and other locations across the country.

Key Responsibilities

Clinical & Service Leadership

• Provide overall leadership and accountability for N-able Services’ (London and South) clinical service, including workload management, capacity planning, workflow oversight, enquiries management, recruitment, complaints, reporting and clinical compliance.
• Support the Senior Management Team in delivering a safe, high quality and compliant case management service.
• Ensure consistently high standards of clinical practice and performance across the case management service and the wider organisation.
• Act as a senior clinical escalation point for all stakeholders, working closely with the clinical team to resolve issues effectively.
• Ensure clear, timely and effective communication of opportunities, risks, issues and performance matters to the Director and Senior Leadership Team.

People Management & Supervision

• Lead by example, promoting an inclusive and psychologically safe working environment through accessible and supportive leadership.
• Promote strong and effective teamwork within the service, building positive working relationships which encourage a collaborative, mutually supportive, problem-solving culture.
• Chair, organise and attend regular hub team meetings, clinical forums, and other informal meetings to promote good communication.
• Provide effective day to day supervision of clinical managers, monitoring workloads, case progression and KPI’s.
• Support case managers to manage and prioritise their workloads and working hours effectively.
• Ensure quality assurance of clinical work, including assessments, reports and summaries.
• Recruit and induct new staff members and support their integration into the service.
• Conduct appraisals, performance reviews and PDPs, setting clear objectives and review points.
• Identify training needs and support the planning and delivery of mandatory and developmental training.

Operational & Business Management

• Attend regular SLT and governance meetings and on working parties.
• Participate in the recruitment and selection of clinical managers and case managers.
• Ensure appropriate clinical cover during periods of absence without compromising service quality.
• Monitor team capacity and allocate work appropriately to maximise quality, career development, efficiency and fee earning performance.
• Provide oversight of incident reporting and safeguarding concerns, liaising with the Safeguarding Champion and Registered Manager as required.
• Monitor fee earning targets, supporting the clinical team to achieve these whilst maintaining a small fee earning caseload.

Strategy, Growth & External Engagement

• Contribute to strategic planning, service development and clinical innovation to support business stability and growth.
• Identify market opportunities and support SMT and SLT in progressing these.
• Build and maintain effective relationships with key internal and external stakeholders.
• Maintain strong market awareness through engagement with the case management sector, conferences and networking opportunities.
• Support the development and review of policies and procedures to meet professional, regulatory and CQC standards, ensuring adherence across the service.

Professional Standards

• Maintain current registration with a relevant regulatory professional body and practise at all times within the scope of clinical expertise and professional codes of conduct.
• Maintain registration with and comply will all requirements of the Institute of Registered Case Managers (IRCM).
• Hold an enhanced DBS certificate.
• Maintain membership and an active professional presence within relevant sector organisations (e.g. CMSUK, BABICM, VRA).

What we can offer you

• An attractive salary starting at £65,000, negotiable depending on experience.
• 25 days holiday plus bank holidays (increasing with length of service to 30 days)
• Private Health Care
• Access to an employee assistance programme which includes access to a 24/7 GP, get fit programmes, mental health support and financial, and legal support.
• Supportive management team across the group with regular sessions to share information, knowledge, seek advice and provide expertise.
• Company social events
• Contributory pension

Our Values at Frenkel Topping Group 

We’re proud to be a values-driven organisation. These principles guide everything we do: 

• Give it Heart – Treat others as you want to be treated. 
• Show Resilience – We’re always learning, improving, and supporting each other. 
• Make it Easy – We simplify the complex and communicate with clarity. 
• Act with Integrity – We honour trust with honesty, care, and excellence. 
• Respect – We walk in others’ shoes and support with empathy. 
• Think Differently – We champion collaboration, nurture talent, and think bigger.