About us
Frenkel Topping Group is a specialist professional and financial services firm operating in the Personal Injury and Clinical Negligence space.
Over recent years the company has embarked on a journey of growth and expansion focused on delivering reputable, high quality professional services to the industry and our clients.
Our Case Managers are registered and experienced healthcare professionals who work with clients following life changing injuries supporting them in improving their quality of life. We co-ordinate tailored rehabilitation, health and social care plans.
The Role
We have reached an exciting point in our growth strategy whereby we are seeking the best talent to accompany us on this journey and support the current Case Management businesses within Frenkel Topping Group as the Operations Manager.
The Operations will play a key role in connecting day to day activities with the organisation’s broader strategic goals. This includes assessing the current state of the business, identifying challenges and opportunities, and developing actionable plans to enhance performance and efficiency. You will continuously track progress, measure impact, and refine operational plans to ensure the business remains aligned with strategic objectives and delivers optimal results.
This role is a hybrid role with Head Office based in the Wirral. Additional travel to Case Management sites (London, Doncaster, Birmingham) may be required occasionally.
Responsibilities
- Own and take accountability for key operational systems, ensuring they are properly implemented, maintained, and working effectively day to day.
- Responsible for managing and executing various projects that involve cross – functional teams and stakeholders.
- Participating in SMT and report at monthly meetings as required.
- Provide operational oversight and support to the Admin Team Leader role, enabling effective delivery
- Review and improve end-to-end operational processes, removing inefficiencies and ensuring consistent, scalable ways of working
- Lead and deliver operational improvement projects, coordinating stakeholders and driving issues through to resolution.
- Develop and stabilise reporting and data outputs so the business has reliable, meaningful insight to support operational and SLT decision-making.
- Improve how platforms such as Teams and SharePoint are structured and used, ensuring information is organised, accessible, and maintained.
- Business compliance including GDPR, insurances, supplier due diligence, and ensuring
adherence to company policies and procedures
- Maintain operational oversight of website accuracy and compliance requirements, coordinating updates where necessary
- Developing business beneficial relationships with internal stakeholders in collaboration
with the clinical leadership team
- Assisting the clinical leadership team to develop and implement the business strategy and monitor progress to ensure targets are met
- Responsible for management of all premises
What we are looking for
- Commercial acumen
- People Management
- Strong analytical and logical problem solving skills
- Data analysis and reporting skills
- Strong interpersonal, communication and presentation skills
- Ability to multi-task and prioritise own workload
- Strong ethical outlook, taking accountability for achieving outcomes
- Experience of project management
- Ideally experience of the Personal Injury, Clinical Negligence or Healthcare industries.
What we can offer you
- An attractive salary starting at £45,000, negotiable depending on experience.
- 25 days holiday plus bank holidays (increasing with length of service to 30 days)
- Private Health Care
- Access to an employee assistance programme which includes access to a 24/7 GP, get fit programmes, mental health support and financial, and legal support.
- Supportive management team across the group with regular sessions to share information, knowledge, seek advice and provide expertise.
- Company social events
- Contributory pension
