Operational Support Assistant

Job title: Operational Support Assistant

Location: DN1 2EE – Office Based Working hours: 37.5 hours per week

Summary:

Working in a team and sharing the responsibility to provide full administrative support across Cost Drafting, Negotiations and Advocacy teams and providing administrative assistance as required, to ensure the smooth day to day running of the Organisation.

Responsibilities:

• Provide general administrative support, including:
• Attending to Reception (when required) and answering incoming telephone calls in line with Company guidelines.
• Logging in new work instructions into the Case Management System;
• Entering key information and sending initial acknowledgement
• Scanning and photocopying key client documentation and uploading into Case Management System
• Ensuring client files are accurately accounted for and secured, in line with Company guidelines
• Downloading of electronic files and uploading to Case Management System
• Arranging couriers to collect and return client files; preparing appropriate paperwork, in line with Company guidelines
• Management of the archiving process; including archiving and retrieval of settled files and providing assistance to support adherence to the Company’s Data Retention Policy
• Providing administrative support to teams, as required for all employees
• Undertake any other reasonable duties designated by their immediate or ultimate supervisors from time to time to meet business needs.

Essentials:

• Experience in Office Administration
• Appropriate level of qualifications
• Intermediate experience in using Microsoft IT Packages especially Word and Excel
• Proven ability to communicate confidently, verbally and electronically
• Personable and ability to work as a member of a team
• Flexible approach with a “can do” attitude
• Proven ability to prioritise and work to deadlines
• Proven high level of attention to detail

Desirable:

• Law Firm background/legal knowledge
• Strong communicator
• Keyboard skills
• Positive attitude