Commercial Operations Manager – Frenkel Topping Group
Are you looking to drive commercial performance across a
growing group?
Join us at Frenkel Topping Group as our Commercial Operations
Manager
About us
Frenkel Topping Group is a specialist professional and
financial services firm operating in the Personal Injury and Clinical
Negligence space.
Over recent years the company has embarked on a journey of
growth and expansion focused on delivering reputable, high quality professional
services to the industry and our clients.
The Role
The Commercial Operations Manager will play a pivotal role
in aligning Business Development and Marketing into a cohesive, high-performing
group function. The role will be responsible for driving consistency,
visibility, and accountability across commercial activity, ensuring that all
initiatives are strategically aligned and measurable against defined business
objectives.
Working across all group companies, the role will act as the
central point for tracking performance, enabling data-driven decision-making,
and ensuring that Business Development and Marketing operate as an integrated
service supporting group-wide growth.
This role is a hybrid role with Head Office based in Salford.
Additional travel to other business sites may be required occasionally.
Key Responsibilities
Commercial
Performance & Strategy Delivery
- Track, measure, and report on performance against
the Group’s commercial strategy, ensuring clear visibility of progress and
outcomes.
- Define and implement KPIs and performance
frameworks across Business Development and Marketing.
- Ensure alignment between strategic objectives and
day-to-day commercial activity.
Integration of Business Development & Marketing
- Act as a central coordinator to ensure Business
Development and Marketing function as a single, joined-up group service.
- Facilitate collaboration across teams to drive
consistent messaging, targeting, and client engagement.
- Work closely with senior stakeholders across the
group to understand requirements and ensure alignment.
Opportunity Pipeline & Activity Management
- Oversee the tracking and management of the
commercial pipeline, ensuring accuracy and consistency across teams.
- Implement structured reporting on lead generation,
conversion rates, and campaign effectiveness.
- Ensure the use of CRM systems is optimised to
capture meaningful and actionable data.
Stakeholder Engagement
- Build strong relationships with senior leaders
across all group companies to ensure commercial priorities are clearly
understood and delivered.
- Translate strategic goals into actionable plans for
Business Development and Marketing.
- Provide direct line management to the BD and
marketing team including objective setting, performance reviews, and
ongoing support.
Key Skills & Experience
- Proven experience in a commercial operations,
business development, or similar role.
- Strong understanding of Business Development and
Marketing functions and how they interact.
- Demonstrable experience in performance tracking, MI
production, and data analysis.
- Experience of working in a multi-entity or group
structure environment (desirable).
- Proficiency in CRM systems and reporting tools.
- Excellent stakeholder management and communication
skills.
- Highly organised, with the ability to manage
multiple priorities across different business units.
Key Attributes
- Commercially focused, with a strong emphasis on
outcomes and measurable impact.
- Collaborative and able to bring teams together
around shared goals.
- Detail-oriented, with a commitment to accuracy and
consistency in reporting.
- Proactive and solutions-focused, with a continuous
improvement mindset.
- Confident in challenging and influencing to ensure
alignment with strategy.
What we can offer you
·An attractive salary starting at £65,000 + bonus,
negotiable depending on experience.
·25 days holiday plus bank holidays (increasing
with length of service to 30 days)
·Private Health Care
·Access to an employee assistance programme which
includes access to a 24/7 GP, get fit programmes, mental health support and
financial, and legal support.
·Supportive management team across the group with
regular sessions to share information, knowledge, seek advice and provide
expertise.
·Company social events
·Contributory pension
Why work for Frenkel Topping Group
Our Values
Values are an important part of the workplace as they guide
our beliefs, attitudes and behaviours. The postholder will be expected to
operate in line with our workplace values which are:
GIVE IT HEART
How am I
making others feel?
We’ve
built an army of passionate and empathetic people who go the extra mile for
their clients and their team. Our caring gene is at the heart of every
interaction we have. We deliver an end -to-end human experience.
SHOW RESILIENCE
What have I learnt today? How can I do better next time? How do I come
back stronger?
As individuals and as
a team, we’re inspired by our clients who show resilience every day. We’re
always learning! From each other, from our mistakes and our achievements. We’ve
always got each other’s backs!
Our agility, our work ethic
and our appetite for solving problems mean we always find a way. We’re always
striving to be our best selves
MAKE IT EASY
Am I
making this as easy as possible? How does my colleague/client feel after this
interaction?
The world of finance, litigation,
investments, and costs can be complex, but we are easy to work with.
We’re a team of good people doing
the right thing, always.
We don’t do jargon and we’ve no
time for inflated egos.
We’re pro-active and response and
go above and beyond to make our clients’ lives easier.
ACT WITH INTEGRITY
Is this
the right thing to do by my team and our clients? Am I doing this for the right
reasons?
We’re always honest.
We do what we say we’ll do and we do it with great care and expertise.
We are
proud of our clients and our people and we honour the trust they put in us by
delivering outstanding service and creating an amazing place to work.
RESPECT
Am I proud
of how I behaved today?
We treat our clients
and each other as individuals and we take the time to walk in that person’s
shoes to understand how we can provide support.
We assume
good intentions and always bring a positive outlook.
THINK
DIFFERENTLY
What does
world class look like? How could we do this differently to create a bigger
impact?
We connect
communities, champion collaboration in our industry and we’re big on learning
and development. We’re big believers in nurturing grassroots talent. We look
beyond FTG to do the best by our clients and plan for the future. We think
bigger!
We know that work is an important part of all of our lives,
but we believe there’s more to work-life than the jobs we do. Careers at FTG
are about growth and opportunity, a sense of community and about the impact we
have as individuals and as a team, working in an important area of professional
services.
Ultimately, if you feel comfortable, happy, valued and
fulfilled at work, you are able to deliver the very best service to our clients
– the legal community working in personal injury and clinical negligence and
the individuals who have experienced life-changing events.
