About Us:
Greenbanks Heritage is a growing supported living provider committed to delivering safe, high-quality and person-centred support to adults with learning disabilities, autism, mental health needs and other complex support needs.
We believe that the homes we provide should be safe, comfortable, well-maintained and suitable for the people we support. As our service continues to grow, we are looking for an organised, proactive and detail-focused Property Portfolio Manager to oversee our supported living property portfolio.
About the Role:
The Property Portfolio Manager will be responsible for the day-to-day oversight, coordination and monitoring of Greenbanks Heritage’s supported living properties.
This is an office-based role with regular property visits. The post holder will help ensure that our homes are safe, compliant, well-maintained and properly monitored. The role will involve managing property records, tenancy agreements, landlord relationships, rent and service charge tracking, Universal Credit housing cost support, repairs, inspections, fire safety monitoring, PEEPs, and property compliance documentation.
This is an ideal role for someone who enjoys structure, organisation, follow-up, problem-solving and making sure nothing important slips through the cracks.
Key Responsibilities:
- Managing the day-to-day oversight of Greenbanks Heritage’s supported living properties.
- Maintaining an up-to-date property portfolio register, including tenancy details, landlords, occupancy, rent, service charges, key dates and compliance records.
- Tracking rent payments from Universal Credit, Housing Benefit or other sources.
- Monitoring service charge payments from service users, families, appointees or representatives.
- Supporting service users with Universal Credit housing cost applications and related evidence where appropriate.
- Keeping tenancy and licence agreements updated, signed, stored and monitored.
- Tracking important tenancy dates, including start dates, review dates, rent review dates, renewal dates, notice periods and expiry dates.
- Coordinating repairs, maintenance requests and contractor follow-up.
- Carrying out regular property visits and inspections.
- Monitoring fire safety records across Greenbanks homes, including records held on the Tio system.
- Following up with Team Leads where fire safety logs, environmental checks or property records are incomplete or overdue.
- Maintaining a PEEP tracker and ensuring PEEPs are in place where required.
- Monitoring property compliance documents, including gas safety certificates, EICR certificates, fire risk assessments, Legionella assessments, EPCs, PAT testing and HMO licensing where applicable.
- Supporting the mobilisation of new supported living homes.
- Liaising with landlords, agents, contractors, service users, families, internal care teams, local authorities and other professionals.
- Producing regular property, rent, arrears, repairs, occupancy, compliance and portfolio performance reports for management.
About the Role:
We are looking for someone who is:
- Highly organised and detail-focused.
- Confident managing multiple tasks, properties and deadlines.
- Able to follow up issues firmly, professionally and consistently.
- Comfortable using spreadsheets, trackers, online systems and digital records.
- A good communicator who can work with landlords, contractors, staff, service users, families and professionals.
- Practical, proactive and solution-focused.
- Able to balance compassion with firm compliance monitoring.
- Committed to maintaining safe, dignified and comfortable homes for service users.
Requirements:
- Experience in property management, housing management, facilities coordination, supported living administration or a similar role.
- Good understanding of property compliance, housing standards, health and safety, and maintenance coordination.
- Strong administrative and record-keeping skills.
- Good written and verbal communication skills.
- Ability to use Microsoft Office, spreadsheets and digital systems confidently.
- Ability to travel to Greenbanks Heritage properties for inspections and follow-up visits.
- Full UK driving licence and access to a vehicle is desirable.
- Experience in supported living, social care, housing benefit, Universal Credit housing costs or service charge monitoring is desirable.
- Knowledge of Tio or similar compliance/property monitoring systems is desirable.
What We Offer:
- A supportive and values-led working environment.
- Opportunity to play a key role in improving property standards across our supported living homes.
- Training and development opportunities.
- Mileage allowance for approved property visits.
- Company pension.
- Annual leave entitlement.
- Career progression opportunities within a growing organisation.
- The opportunity to make a meaningful impact by helping provide safe, well-maintained and dignified homes for the people we support.
Our Values:
At Greenbanks Heritage, we expect all staff to work in line with our core values:
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Dignity – treating every person with respect.
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Compassion – supporting people with kindness and understanding.
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Independence – helping people live safely and confidently.
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Integrity – doing the right thing and following through.
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Quality – maintaining high standards in everything we do.
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Accountability – taking ownership and ensuring actions are completed.
How to Apply:
Please submit your application online.
Shortlisted candidates will be contacted for the next stage of the recruitment process.
Greenbanks Heritage is committed to safer recruitment, safeguarding and promoting the welfare of the people we support. All appointments are subject to satisfactory pre-employment checks, including Right to Work verification, references and any other checks relevant to the role.
Join Greenbanks Heritage and help us maintain safe, comfortable and high-quality homes for the people we support.
