Duty Manager

Summary:

As a Duty Manager in the vibrant hospitality and catering industry, you will play a crucial role in ensuring the smooth operation of our establishment in Newquay. This permanent, full-time position requires a mid-senior level of experience, where you will oversee daily operations, manage staff, and ensure exceptional customer service, contributing to the overall success and reputation of our business.

Responsibilities:

• Supervise daily operations to ensure high standards of service and customer satisfaction.
• Manage and train staff, fostering a positive and productive work environment.
• Handle customer complaints and feedback effectively to maintain service quality.
• Monitor inventory levels and assist in ordering supplies as needed.
• Ensure compliance with health and safety regulations and company policies.
• Assist in financial management, including budgeting and cost control.
• Coordinate with other departments to ensure seamless service delivery.
• Prepare reports on operational performance and suggest improvements.

Qualifications:

• Proven experience in a managerial role within the hospitality or catering industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and handle challenging situations.
• Knowledge of health and safety regulations in the hospitality sector.
• Basic financial acumen and experience with budgeting.
• Flexibility to work varied hours, including weekends and holidays.