Dining Room Manager

We are looking for an experienced and motivated Dining Room Manager to lead our front-of-house team and ensure exceptional service standards for our guests. This is a hands-on role ideal for someone who thrives in a fast-paced hospitality environment and is passionate about delivering outstanding dining experiences.

Key Responsibilities

• Oversee the daily operations of the dining room, coordinating both front and back-of-house teams
• Deliver excellent customer service and ensure high levels of guest satisfaction
• Respond promptly and professionally to guest feedback and resolve any issues effectively
• Plan and manage staff rotas for service periods, ensuring adequate coverage
• Maintain stock levels of equipment and ensure all service areas are well-prepared
• Continuously identify opportunities to improve efficiency and reduce waste

Team Leadership & Training

• Lead, motivate, and develop the dining room team
• Train new staff on service standards and operational procedures
• Ensure all team members complete required training, including Food Safety
• Support and mentor apprentices within the department
• Promote strong communication and teamwork between front and back-of-house

Service & Operations

• Welcome and serve guests, ensuring a high-quality dining experience
• Oversee order taking and coordination with kitchen teams
• Ensure tables are cleared and reset quickly with clean, high-quality tableware
• Prepare and manage table plans for guest arrivals

Health, Safety & Compliance

• Ensure full compliance with Health & Safety regulations and company policies
• Maintain high standards of cleanliness and hygiene throughout the dining area
• Follow COSHH guidelines and ensure safe handling of all chemicals
• Ensure all team members are aware of and adhere to safety procedures
• Ensure effective management of food allergens, including accurate communication of allergen information to guests and strict adherence to allergen procedures
• Work closely with the kitchen team to prevent cross-contamination and ensure all allergen requests are handled safely and confidently

About You

• Previous experience in a supervisory or management role within hospitality
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Ability to work under pressure in a fast-paced environment
• Good organisational skills and attention to detail
• A proactive approach to problem-solving
• Flexible to work evenings, weekends, and holidays as required