Exciting Opportunity: Warehouse Shift Manager
Join our Comfy Group Warehouse Management Team! We’re looking for an organised, proactive, and hands-on leader to drive performance across our warehouse operations. You’ll lead teams, optimise processes, and ensure we deliver outstanding service in a fast-paced environment.
Winners of the North West Family Business Awards, you might not have heard of us—but
you’ll certainly recognise the best-selling brands we proudly partner with, including Silentnight and Sealy.
At Comfy Group, we don’t stand still. Our commitment to continuous improvement and product development has driven consistent growth in both sales and market share. With over 400 colleagues across four Manchester sites (soon to be five), our success is powered by passionate people who take pride in what they do.
As the UK’s largest supplier of filled bedding, we’re proud that one in three pillows sold in Britain is made by Comfy Group—right here in Manchester.
What else do you need to know?
We’re a family business based in Manchester – 100% unique, we can’t be replaced or replicated,
we have our own traditions and an inspiring entrepreneurial environment.
We’re very good at what we do – but we want to get even better.
We care – about our customers, about our people, about our brands – we do the right thing.
What we’re looking for
We’re looking for an experienced Warehouse Shift Manager to join the highly successful Comfy Quilts business as part of our warehouse operations team. This is a hands-on leadership role, responsible for managing teams and supporting the smooth, efficient running of a fast-paced warehouse environment.
Key Responsibilities
- Oversee all aspects of goods receipt,storage, handling, and dispatch
- Work collaboratively with other Shift Managers to maximise operational efficiency
- Lead, manage and motivate teams to consistently meet performance standards
- Coordinate and prioritise shift activities to meet customer requirements and deadlines
- Manage attendance, absence and performance through effective leadership and company policies
- Ensure all processes and procedures are followed, maintaining high operational standards
- Maintain stock accuracy and integrity through training and quality control processes
- Drive performance against KPIs through effective resource and people management
- Proactively identify issues and implement solutions to improve performance
- Encourage team engagement, continuous improvement, and effective teamwork
- Support employee development, including succession planning and training plans
- Maintain accurate WMS records and ensure system housekeeping is up to date
- Deliver clear and comprehensive shift handovers
- Promote a flexible approach to meet changing business needs
- Ensure full compliance with Health & Safety standards, promoting a safe working environment
- Maintain high housekeeping standards across the warehouse
- Continuously review and improve operational processes for efficiency and performance
- Lead and support team initiatives, including annual improvement projects (e.g. SWOT analysis)
- Work in line with company sustainability policies and procedures
Knowledge & Experience
- Strong organisational and planning skills
- Solid understanding of warehouse operations
- Proven people management and leadership experience
- Excellent communication and influencing skills
- Experience managing performance through KPIs
- Customer-focused approach
- Ability to build and encourage effective teamwork
- Confident in fostering open, two-way communication
- IT literate, with experience using WMS systems
- Quick to learn and adapt to new processes
- Proactive, decisive, and solution-focused
- Strong problem-solving ability
- Comfortable communicating in both one-to-one and team settings
- Able to prioritise tasks based on customer and business needs
- Resilient and responsive to unexpected challenges
- Forward-thinking with the ability to plan ahead
- Good understanding of wider business principles
What we offer:
·25 days annual leave per year, including Statutory Bank Holidays
·Permanent double day shift- Monday to Friday | 06.00- 14.00 14.00-22.00
·Birthday holiday
·Employee discounts
·Life Assurance (3x basic salary)
