Hire Desk Manager Stockport

Based in our Stockport depot -The Hire Desk Manager will assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.

Key skills & Duties

-Liaison with customers regarding all hire, sales and service enquiries.

-Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.

-Liaising with the workshop or suppliers the day before deliveries are due to ensure equipment will be delivered.

-Ordering of sale items.

-Ensuring all cash and cross hire transactions have supplier special terms replicated on the customer contract

-Raising of sundry purchase orders

-Handling customer enquiries for Plant and attachments

-Accurately processing orders and working directlywith operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.

-Updating hire management system & hire contracts.

-Pro-actively promoting the company and its products / services at all times.

-Maintaining and exceeding company standards and targets.

-Negotiating hire rates and preparing quotations with associated spec sheet data.

-General administrative duties including resolution of queries.

-Processing of payments

-Being first point of contact

-Contacting existing customers to gain further hires and build rapport.

-Contacting lapsed or decreasing accounts

-Ensuring all SHEQ policies are kept

-Communicate and co-ordinate with workshop manager and colleagues

-Full responsibility for day to day logistics to ensure hires are cost effective

-Maintaining and exceeding company targets

• -Managing the depot in the absence of the depot manager.

Qualifications:

• Proven experience in a sales or hire desk management role, preferably within the rental or sales industry.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Proficient in using hire management software and Microsoft Office Suite.
• Strong analytical skills with the ability to interpret sales data and make informed decisions.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Associate degree or equivalent qualification in business management or a related field (preferred)