eCommerce Warehouse Team Leader
eBedding – Middleton, M24 2HD
37.5 hours, Monday to Friday. 6am-2pm/2pm-10pm shift pattern
As winners of the 2023 North West Family Business of the Year for large manufacturing, Comfy Group is a very impressive, family owned, family run business and proud to be a market-leading UK textiles manufacturer for best-selling Brands such as Silentnight and Sealy. Employing over 450 people over 5 sites in Manchester, the Comfy team is passionate about everything they do – valuing every person who plays a part in making their business so successful, as the largest supplier of filled bedding in the UK. The work environment is fast paced and committed to providing employees with a challenging and engaging work environment focused on continuous improvement activities.
Due to continued growth of our e-Bedding operation and internal promotion, we are now looking for an e-Commerce team leader in our depot 3 Middleton Warehouse, to manage a team as part of a customer focused warehouse operational team & assist in the effective management of this busy warehouse. Shifts will be covering Friday to Monday and working hours will be 6am-2pm / 2pm-10pm rotating shifts.
Key Responsibilities:
• Managing all aspects of handling & despatching stock with accuracy.
• Working closely with other e-Commerce teams including Amazon lead & managers & communicating with warehouse managers.
• Controlling sickness/absences.
• Co-ordinating & prioritising activities across all shifts.
• Maintain all internal & customer standards, ensuring all customer service requests are fulfilled.
• Maintaining stock integrity.
• Maintain standards of expectation and lead by example.
• Be pro-active in identifying problems & encourage employee participation.
• Planning & monitoring of staff training.
• Manage housekeeping of the WMS system.
• Ensure comprehensive & accurate handover at the end of each day/shift.
Knowledge and Experience:
• Excellent organisational, communication & leadership skills.
• Objective setting & managing departments with the ability to achieve targets.
• Excellent problem-solving skills & attention to detail.
• Ability to communicate to staff honestly & confidentially in difficult situations.
• Sound operational knowledge.
• Develop a skilled & flexible team & encourage teamwork with a customer focus.
• Accommodate changes & consider customer needs when prioritising & allocating tasks.
• Plan to ensure timely delivery.
• Respond effectively to unforeseen problems.
Comfy Group family of companies
Comfy Quilts offers everything that anyone could ever need to get a great night’s sleep: from downy duvets for those with a yen for luxury, to specialist pillows for those with allergies or back problems. The business is extremely ambitious, and their proactive product development is just part of the reason their sales, and market share, continues to grow.
Our on-line e-tailing was established in 2006, offering pick, pack and despatch solutions to online retailers. More recently, the company has diversified to offer a direct to consumer proposition through its relationships with Amazon, eBay and Groupon, together with direct to consumer offerings via nanusleep.co.uk, soundasleeppillow.co.uk, sleepypeople.com and snug-bedding.co.uk
The successful candidate will be rewarded with a competitive basic salary and a range of excellent benefits including, but not limited to: Pension Scheme, Life Assurance, Generous Holiday Allowance, Employment Discount Scheme, Regular Charity Events and access to trained Mental Health First Aiders. This is a very impressive, family owned, family run business. Employing over 450 people over 5 sites in Manchester, the Comfy team is passionate about everything they do – valuing every person who plays a part in making their business so successful, as the largest supplier of filled bedding in the UK.
Comfy Perks!
- Access to a Virtual GP
- Free Life Assurance
- Birthday Holiday
- Employee Discount Scheme
- Comfy Clearance Shop
- Regular Charity Events
- Free, Confidential employee assistance service
- Free annual flu vaccines
- Pension Scheme
