Job Title- Registry Officer
Term- Full-time (Monday-Thursday 1pm-9pm; Saturday or Sunday 9am-5pm)
Salary (Permanent)- £27,000 per annum
Work Location- Edgbaston, Birmingham, In person
Address- 38 Hagley Rd, Edgbaston, Birmingham B16 8PE
Start Time- Immediate
About Us:
Since 1998, CECOS College London has been recognised as a prestigious name in further and higher education in the UK. Our mission is to provide and promote opportunities for personal, professional and academic growth for students from all backgrounds. The programmes that we offer are market-oriented and are structured to meet the demands of the future. Our courses help each individual develop the tools, gain the skills, and enhance the abilities required to become a productive individual. CECOS offers its students an educational experience which is shaped by commitment, enthusiasm, discipline, effectiveness, insight and creativity: an educational experience which can withstand the demands of the contemporary world. We prepare all our students for the next stage of their life, whether it’s a progression to achieve a university degree or to apply their skills and knowledge in the market.
About the role:
We are looking for a dedicated and proactive Registry Officer to join our team. This role focuses on providing high-quality support to students throughout their educational journey, with a particular emphasis on student finance, enrolment and ongoing eligibility checks
Responsibilities:
● To be available to discuss issues with students on request, and support within remit.
● To provide follow-up calls for students requiring support.
● Deal with all internal and external queries concerning the progress and status of students.
● Provide advice and guidance to applicants.
● Be aware of student benefits available to current students, including eligibility criteria, application requirements, and methods.
● Support with correspondence to be sent to Funding partners, Student Finance England and decisions made.
● Collate and file finance decisions and follow up on those that are pending.
● Liaise and take action where student finance has not been awarded.
● Disseminate and co-ordinate the application of additional funds, grants, or made available by funding colleges.
● Track and follow up on all applications made.
● Maintain clear communication with the Operations Lead regarding student finance and actions taken.
● Keep up to date with changes in eligibility and requirements for Student Finance and UCAS.
● Ensure all activities and contact are recorded on the student database.
● Provide general administrative support within the office as required.
● Maintain good working relationships with other teams and departments, enabling mutual understanding and collaboration.
● Conduct UKVI compliance checks, including verification of students’ immigration status and right to study.
● Support student enrolment and induction processes.
Criteria
Essential
● Degree or experience in a related field.
● Ability to work independently, use initiative, and manage workload effectively.
● Ability to handle sensitive and confidential information with discretion and professionalism.
● Strong organisational skills and attention to detail.
● Excellent interpersonal and communication skills, both verbal and written.
● Flexibility to work occasional evenings or weekends, especially during peak periods.
Data Protection and Privacy Notice
CECOS College London is committed to protecting the privacy and security of your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal data provided as part of your application (including your CV and any supporting documents) will be used solely for the purpose of assessing your suitability for this role and for related recruitment and selection activities. Your information will be retained securely for a limited period in line with our Data Retention Policy and then deleted or anonymised.
By submitting an application, you consent to the processing of your data for recruitment purposes. For further details, please refer to the College’s Privacy Notice, available on our website or upon request.
Equal Opportunity Statement:
CECOS College London is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome applications from individuals of all backgrounds and experiences.
Join us at CECOS College London and make a positive impact on the lives of our students by supporting their wellbeing and success.
