Technology Analyst (Office of the CTO)

• Salary: £40,000 – £55,000 per annum
• Reports to: Chief Technology Officer
• Team / Function: Technology
• Location / Working model: Hybrid, working in our Canary Wharf office 3-4 days per week
• Applications close: 18th September

🚀 About CARE ADHD

CARE ADHD began as a small team with big ambitions, and has since grown into a global organisation supporting thousands of people across the UK and India. Though our teams are continents apart, we’re united by one mission: to make high quality neurodevelopmental care accessible to everyone who needs it.

We’re transforming private healthcare by making ADHD assessment and treatment more affordable, more personal and easier to access. Our client‑centred approach, lean methodology and commitment to continuous improvement shape everything we do. We embrace rapid learning, experimentation and our ‘fail fast’ ethos because we know innovation is the engine of better care.

What drives us is simple: opening a world of possibility for different minds. Neurodevelopmental support, when done well, is one of the highest‑impact interventions in healthcare. The right care gives people more agency, more stability and the chance we all deserve: to thrive and be happy.

We’re here to make that happen for as many people as we can.

If you join us, you become part of that story. We’ll make sure you feel supported, trusted and empowered to do your best work. There’s still plenty for us to learn, but we promise curiosity, collaboration and a lot of fun as we puzzle things out together. When talented people are given space to grow, extraordinary things happen – and we can’t wait to see what you help us achieve.

🎯 Purpose of the Role

To provide analytical, reporting and project support to the Chief Technology Officer and the wider technology leadership team.

The postholder will maintain an accurate, current picture of activity across all technology workstreams, gathering information directly from engineers, team leaders and heads of function, and translating it into clear reporting for the executive team, the Board and the wider business. The role also produces written and presentation content on behalf of the function and supports the CTO in planning, governance and follow-up.

Care ADHD expects this role to make extensive and skilled use of approved AI tooling, including Microsoft Copilot and Claude, to accelerate analysis, drafting, summarisation and reporting. The postholder is expected to work at a level of output that would not be achievable manually, while remaining fully accountable for the accuracy of everything they produce.

🧭 Core Duties and Responsibilities

Business and executive reporting

1. Produce the technology contribution to weekly and monthly business reporting, including drafting content, sourcing supporting data and verifying accuracy with team leaders.
2. Prepare briefing notes, decision papers and pre-read material for executive, Board and advisory meetings.
3. Maintain a consistent reporting structure that allows performance to be compared reliably over time, and develop the format as the function grows.
4. Present technical information in language that is accurate and accessible to a non-technical audience.

Information gathering and stakeholder liaison

1. Act as the central point of contact for collecting status updates, metrics, risks and commentary from technology teams in the UK and India.
2. Operate efficient collection routines using structured templates and delivery tooling, minimising the reporting burden placed on delivery teams.
3. Identify and close gaps in information proactively, following up with stakeholders as required.
4. Build effective working relationships across all technology sub-teams and with colleagues in other functions.

Delivery tracking

1. Maintain a consolidated view of the technology delivery portfolio, covering workstreams, milestones, owners, dependencies, status and variance against plan.
2. Track actions and decisions from leadership and governance meetings through to completion.
3. Maintain the risk and issue register for the technology function and support the preparation of governance forum papers, agendas and minutes, including AI governance and clinical safety forums.
4. Produce delivery metrics and highlight emerging risks to schedule, quality or resourcing at the earliest opportunity.

Planning support

1. Support quarterly and annual planning cycles, including resource plans, headcount and cost modelling, roadmap views and prioritisation inputs.
2. Prepare supporting analysis for investment cases, vendor evaluations and build versus buy decisions.
3. Coordinate cross-team planning sessions, including logistics, materials and written outputs.
4. Maintain the forward calendar of reporting deadlines, governance dates and delivery gates for the function.

Content and documentation

1. Produce internal communications for the technology function, including team updates, all-hands material, onboarding content and process documentation.
2. Create and maintain presentation material, diagrams and summary documents to a professional standard, applying the Care ADHD brand system consistently.
3. Maintain the function’s documentation and knowledge base so that information remains current and accessible.
4. Contribute technology content to wider company material such as case studies, award submissions and partner documentation.

AI-assisted working

1. Use approved AI tooling, including Microsoft Copilot and Claude, as a standard part of daily work to accelerate analysis, summarisation, first-draft writing, document production and the interrogation of large volumes of material.
2. Apply AI to compress tasks that would otherwise be manual and time consuming, for example synthesising many separate team updates into a single coherent report, extracting themes from meeting notes and transcripts, drafting documentation and presentations, and performing initial analysis of delivery and operational data.
3. Review, verify and edit all AI-generated output before it is used or circulated. The postholder remains personally accountable for accuracy, tone, factual correctness and appropriateness regardless of how the material was produced.
4. Use AI tooling strictly within Care ADHD’s AI governance framework and information governance policies, including restrictions on the use of patient identifiable, commercially sensitive and personal data in AI systems, and use only tools that have been formally approved.
5. Identify and share opportunities to improve the efficiency and quality of reporting, analysis and documentation through better use of AI, and help colleagues across the technology function adopt these methods.

General

1. Handle confidential business and patient information in line with Care ADHD policies, UK GDPR and information governance requirements.
2. Comply with all company policies, including those relating to clinical safety, information security, AI governance, equality and health and safety.
3. Undertake such other duties commensurate with the grade of the post as may reasonably be required.

🚀 To Thrive in this Role, You’ll need

Experience and knowledge

Essential

• At least three years’ experience in an analyst, project support, PMO, business operations or comparable role.
• Experience producing written reporting for a senior or executive audience.
• Experience working alongside technical teams and with technical subject matter.

Desirable

• Experience in healthcare, digital health, life sciences or another regulated sector.
• Experience supporting a distributed or offshore delivery model.
• Experience preparing Board or executive committee material.
• Awareness of clinical safety standards (DCB0129 and DCB0160), UK GDPR or information governance frameworks.

Skills and abilities

Essential

• Excellent written English, with the ability to write clearly and concisely for varied audiences.
• Strong spreadsheet skills, including consolidating data from multiple sources and building reusable trackers and models.
• Confident use of presentation software to produce finished, professional material.
• Demonstrable practical use of AI assistants such as Microsoft Copilot, Claude or equivalent in a professional setting, with the ability to describe specific tasks the candidate has accelerated or improved using them.
• Sound judgement about where AI adds value and where it does not, and the discipline to verify AI-generated output rather than accept it at face value.
• Strong organisational skills, with the ability to manage multiple concurrent priorities to deadline.
• Ability to engage credibly and diplomatically with senior stakeholders, including when pursuing outstanding information.
• Ability to work effectively across time zones with colleagues in the UK and India.

Desirable

• Familiarity with Jira, Confluence or equivalent delivery management tooling.
• Working knowledge of agile delivery methods and terminology.
• Data literacy sufficient to query data directly, for example basic SQL or business intelligence tooling.
• Experience building repeatable AI-assisted workflows, for example structured prompts, templates or lightweight automation, rather than only ad hoc use.
• Understanding of the risks associated with AI use in a regulated healthcare environment, including data handling, hallucination, bias and auditability.

Personal attributes

Essential

• Takes ownership and follows tasks through to completion without prompting.
• Rigorous about accuracy and willing to verify before publishing.
• Exercises sound judgement about what is material to a senior audience.
• Curious, with a genuine interest in understanding how the technology and the business operate.
• Enthusiastic about adopting new tools and working methods, including AI, while remaining appropriately sceptical about the quality of what they produce.
• Combines a willingness to handle detailed and practical work with the confidence to challenge information that does not stand up to scrutiny.

Behaviours and Culture Add, not just Culture Fit

Care is at the heart of who we are – in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but it’s our mindset, behaviours and willingness to learn, adapt and improve that protect the supportive culture we’ve built, and help us thrive together.

Below are behaviours we value, with a few of our principles.

• Kindness – treat colleagues and clients with respect and care.
• Transparency – communicate openly to build trust.
• Reflection – learn from experience and adapt.
• Growth mindset – welcome feedback and challenges.
• Accountability – own outcomes and learn from mistakes.
• Solution‑seeking – focus on constructive ways forward.
• Collaboration – share ideas and celebrate collective success.
• Assume Good Intent – Stay open, not cynical.
• Share the Context – Bring people in to the ‘why, not just the ‘what’.
• Move with Care – Move fast where it’s safe – and slow down where trust, wellbeing or clinical decisions demand extra attention.
• Prove then Improve – Move Quickly, but don’t rely on hunches.
• Partner with Integrity – Be true to your word

🙏 What you can expect from us

• Competitive salary
• Hybrid working in our Canary Wharf Office 3-4 days per week
• 33 days holiday (including UK public holidays)
• Team get‑togethers
• A paid day off for your Birthday
• Office equipment on joining
• £500 Stipend to help set up your Home Office
• £500 Yearly Professional Development Fund

📅 Our Hiring process

We aim to make our hiring process as streamlined as possible.

What to Expect

⏰ Applications close 18th September

📩 We’ll aim to contact shortlisted candidates by 21st September.

💻 Initial Microsoft Teams calls with one of our Talent Acquisition Specialists will take place on 23rd and 24th September**,** the perfect chance for us to get to know each other more.

👥 First-stage interviews will be held on 29th September.

👥 Second-stage interviews will take place on in our Canary Wharf office on the 6th October.

Apply with Confidence 💙

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!

At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.