- Salary: £50,000 – £60,000
- Reports to: Chief People Office
- Team / Function: People Team within People and Talent
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Location / Working model: UK, Hybrid. two days per week in Canary Wharf and Remote days based in the UK.
- Ideal start: ASAP
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Applications close: 27th August
🚀 About CARE ADHD
CARE ADHD began as a small team with big ambitions, and has since grown into a global organisation supporting thousands of people across the UK and India. Though our teams are continents apart, we’re united by one mission: to make high quality neurodevelopmental care accessible to everyone who needs it.
We’re transforming private healthcare by making ADHD assessment and treatment more affordable, more personal and easier to access. Our client‑centred approach, lean methodology and commitment to continuous improvement shape everything we do. We embrace rapid learning, experimentation and our ‘fail fast’ ethos because we know innovation is the engine of better care.
What drives us is simple: opening a world of possibility for different minds. Neurodevelopmental support, when done well, is one of the highest‑impact interventions in healthcare. The right care gives people more agency, more stability and the chance we all deserve: to thrive and be happy.
We’re here to make that happen for as many people as we can.
If you join us, you become part of that story. We’ll make sure you feel supported, trusted and empowered to do your best work. There’s still plenty for us to learn, but we promise curiosity, collaboration and a lot of fun as we puzzle things out together. When talented people are given space to grow, extraordinary things happen – and we can’t wait to see what you help us achieve.
🎯 Purpose of the Role
The Senior HR Business Partner will act as a trusted strategic partner to leaders and managers, providing expert people advice, leading complex employee relations activity, and supporting organisational growth through effective workforce planning, performance management, engagement, policy development and continuous improvement. The postholder will help build a high-performing, values led culture that enables CARE ADHD to deliver accessible, high-quality healthcare services.
This role sits within our People Team, in our People and Talent Function.
🧭 Core Duties and Responsibilities
The Senior HR Business Partner will be responsible for the following Key areas
1. Planning and Organisation
- Develop and deliver people plans for assigned business areas, aligned to organisational priorities, workforce requirements and service objectives.
- Manage multiple HR priorities and projects, ensuring timely delivery, clear communication and effective stakeholder engagement.
2. Service Improvement
- Identify trends in people data, employee relations, absence, turnover, engagement and performance, recommending practical actions to improve outcomes.
- Lead improvements to HR policies, processes and ways of working, ensuring they are legally compliant, efficient, inclusive and easy for managers and colleagues to use.
- Contribute to building manager capability through coaching, guidance, toolkits and continuous feedback.
3. Analysis & Judgement
- Use people metrics, employee relations insight and workforce information to identify risks, opportunities and improvement priorities.
- Provide balanced, commercially aware and legally sound advice on complex people matters, including disciplinary, grievance, capability, absence and organisational change cases.
- Assess options, anticipate implications and support leaders to make fair, consistent and evidence-based decisions.
4. Communication
- Support leaders to make informed workforce and resourcing decisions that balance service quality, colleague experience and cost effectiveness.
- Communicate complex and sensitive information clearly, confidently and compassionately, adapting style for different audiences.
- Coach and influence managers to resolve people issues effectively while maintaining consistency, fairness and alignment with CARE ADHD values.
- Work collaboratively with People and Talent colleagues to ensure joined-up delivery across recruitment, onboarding, learning, engagement, reward and employee relations.
4. Financial Management
- Support leaders to make informed workforce and resourcing decisions that balance service quality, colleague experience and cost effectiveness.
- Contribute to pay, reward and organisational change discussions by providing people insight, risk assessment and practical recommendations.
4. People Management
- Support and coach managers to lead their teams effectively, manage performance, develop capability and address concerns promptly and fairly.
- Lead complex employee relations cases, including investigations, hearings, appeals and formal processes, ensuring appropriate documentation and risk management.
- Promote a positive, inclusive and values-led culture where colleagues are supported to learn, adapt and improve.
- Contribute to initiatives that improve colleague engagement, retention, wellbeing and organisational effectiveness.
4. Research and Development
- Keep up to date with employment law, HR best practice and sector developments, translating learning into practical improvements for CARE ADHD.
- Review HR policies, guidance and templates to ensure they remain current, compliant and aligned with organisational values.
- Contribute to projects that test new approaches, improve colleague experience and support the organisation’s growth ambitions.
🚀 To Thrive in this Role, You’ll need
Essential Specifications:
- CIPD Level 7 qualification, equivalent HR Qualification, or equivalent senior HR Expereience
- Strong knowledge of UK employment law and HR best practice, with evidence of continuing professional development.
- Significant experience operating as an HR Business Partner or senior HR adviser in a high growth, technology enabled environment
- Proven experience managing complex employee relations cases, including disciplinary, grievance, capability, absence and organisational change matters.
- Experience partnering with senior leaders to deliver people plans, workforce planning, performance improvement and culture change.
- Experience interpreting people data and using insight to inform decisions, identify trends and improve organisational outcomes.
- Experience improving HR policies, processes and manager guidance.
- Able to translate business priorities into clear people actions that support organisational goals.
- Demonstrates sound judgement in complex, sensitive or ambiguous situations, escalating appropriately where needed.
- Strong analytical skills with the ability to interpret written, numerical and verbal information and draw practical conclusions.
- Able to organise competing priorities, work independently and deliver to changing deadlines. Ability to demonstrate agility and adaptability, responding effectively to change priorities
- Able to influence, challenge and coach managers constructively while maintaining professional credibility.
- Committed to quality, consistency, fairness and continuous improvement.
- Confident using modern HR technology, people systems and workforce data to generate insights, identify trends, inform decision making and improve organisational outcomes.
- Highly developed communication skills, including the ability to handle sensitive, complex and confidential matters with care, whilst building credibility and maintain strong relationships with managers and colleagues across hybrid and remote working environments.
- Works collaboratively, listens actively and builds positive relationships across all levels of the organisation.
- Demonstrates emotional intelligence, discretion and resilience when supporting colleagues and managers.
- Demonstrates curiosity and strong critical thinking skills, seeking to understand underlying issues rather than focussing solely on presenting problems.
- Flexible and comfortable operating in a rapidly changing, growing and values-led environment.
Desirable Experience and Skills
- Experience in healthcare, regulated services or a scaling organisation.
- Experience supporting organisational design, TUPE, consultation or significant change programmes.
Behaviours and Culture Add, not just Culture Fit
Care is at the heart of who we are – in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but it’s our mindset, behaviours and willingness to learn, adapt and improve that protect the supportive culture we’ve built, and help us thrive together. Below are behaviours we value, with a few of our principles.
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Kindness – treat colleagues and clients with respect and care.
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Transparency – communicate openly to build trust.
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Reflection – learn from experience and adapt.
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Growth mindset – welcome feedback and challenges.
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Accountability – own outcomes and learn from mistakes.
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Solution‑seeking – focus on constructive ways forward.
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Collaboration – share ideas and celebrate collective success.
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Assume Good Intent – Stay open, not cynical.
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Share the Context – Bring people in to the ‘why, not just the ‘what’.
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Move with Care – Move fast where it’s safe – and slow down where trust, wellbeing or clinical decisions demand extra attention.
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Prove then Improve – Move Quickly, but don’t rely on hunches.
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Partner with Integrity – Be true to your word
🙏 What you can expect from us:
- Competitive salary £50,000 – £60,000 pro rata
- Hybrid working in our Canary Wharf Office- 2 days per week
- 33 days holiday (including UK public holidays, this will be calculated pro rata for the duration of the contract)
- Team get‑togethers
- A paid day off for your Birthday
- Office equipment on joining
📅 Our Hiring process
We aim to make our hiring process as streamlined as possible.
What to Expect
⛔ Job will close on Thursday 27th August
📩 We’ll aim to contact shortlisted candidates by end of day on Friday 28th August
💻 Initial Microsoft Teams calls with one of our Talent Acquisition Specialists will take place on either 2nd and 3rd September, ****the perfect chance for us to get to know each other more.
👥 In-Person interviews will take place w/c 7th September in our Canary Wharf office. Interviews will be held by our Chief People Officer and Head of People.
Apply with Confidence 💙
Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!
At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.
