Who Are We:
Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.
We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.
Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.
Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?
We are currently recruiting for a Voids Coordinator to join our team in Kingston Upon Thames.
Role Overview:
The Voids Coordinator is responsible for coordinating the turnaround of vacant (void) properties, ensuring they are repaired, compliant, and ready for new tenants within agreed timescales and budgets. The role involves liaising with contractors, housing officers, surveyors, and residents to deliver an efficient voids service that minimises rental loss and supports excellent customer service.
Responsibilities:
- Coordinate all activities relating to vacant properties from tenancy termination to re-let.
- Monitor the progress of void repairs to ensure completion within agreed Key Performance Indicators (KPIs).
- Allocate works to contractors and monitor performance against service level agreements.
- Schedule inspections, surveys, and repair works.
- Ensure properties meet lettable standards before handover.
- Act as the main point of contact for contractors, surveyors, housing officers, and internal teams.
- Track contractor performance, ensuring quality, compliance, and value for money.
- Resolve delays and escalate issues where necessary.
- Arrange access to properties and ensure works are completed efficiently.
- Maintain accurate records on housing management and repairs systems.
- Update progress notes, repair orders, and completion dates.
- Produce reports on void performance, turnaround times, expenditure, and contractor performance.
- Ensure documentation is complete and compliant with organisational procedures.
- Monitor void repair costs against budgets.
- Raise purchase orders and process invoices where required.
- Identify opportunities to reduce costs while maintaining quality standards.
- Assist in forecasting expenditure and monitoring financial performance.
- Communicate effectively with housing officers and prospective tenants regarding property availability.
- Respond professionally to enquiries and complaints.
- Support the delivery of excellent customer service throughout the void process.
You Will Need:
- Experience in social housing, property maintenance, repairs, or voids management.
- Experience coordinating multiple workstreams simultaneously.
- Experience working with contractors and external suppliers.
- Experience using housing management or repairs management systems.
- Understanding of social housing repairs and maintenance processes.
- Knowledge of void property procedures.
- Understanding of health and safety legislation.
- Awareness of compliance requirements relating to residential properties.
- Knowledge of KPI monitoring and performance reporting.
We Will Provide:
- Excellent development and progression opportunities.
- 25 days holiday, plus bank holidays
- Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
- Wellbeing Resources and Counselling services
- Retail & Lifestyle Discount Platform
- Enhanced Family Leave Provisions
- Recognition initiatives and awards
- Occupational Sick Pay
- Referral scheme
Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.
Why Join Cardo Group?
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:
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Teamwork – We collaborate, support one another, and achieve more together.
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Integrity – We act with honesty, fairness, and transparency in everything we do.
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Excellence – We set high standards and deliver quality for our people and our customers
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Respect – We value every individual and create a space where all voices are heard.
We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.
