Who Are We:
Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.
We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.
Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.
Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?
We are currently looking for a Repairs Supervisor to join our team in Canterbury.
Role Overview:
To oversee and coordinate day-to-day responsive repairs and maintenance operations within a social housing portfolio, ensuring high-quality service delivery, compliance with regulations, and excellent customer satisfaction for residents.
Responsibilities:
- Supervise a team of operatives and/or contractors carrying out responsive repairs and maintenance.
- Allocate, monitor, and manage repair jobs to ensure completion within agreed timescales and KPIs.
- Conduct pre- and post-inspections of works to ensure quality standards are met.
- Manage emergency and urgent repair situations efficiently.
- Act as a key point of contact for residents, ensuring clear communication and timely updates.
- Resolve complaints and service issues professionally and promptly.
- Promote a customer-first approach in line with social housing values.
- Ensure all works comply with relevant legislation and standards (e.g. health & safety, gas safety, electrical compliance).
- Carry out risk assessments and site safety checks.
- Ensure operatives follow safe working practices at all times.
- Monitor team and contractor performance against KPIs (e.g. first-time fix rates, response times).
- Maintain accurate records using housing management/repairs systems.
- Prepare reports for senior management on performance, issues, and improvements.
- Assist in managing budgets, ensuring cost-effective delivery of repairs.
- Approve variations and monitor materials usage.
- Work to reduce void times and minimise repair costs without compromising quality.
- Provide day-to-day supervision, support, and guidance to operatives.
- Conduct toolbox talks, training, and performance reviews.
- Foster a positive and productive team culture.
You Will Need:
- Experience in social housing repairs, maintenance, or property services.
- Strong knowledge of building maintenance trades (e.g. plumbing, carpentry, electrical).
- Experience supervising teams or contractors – essential
- Good understanding of UK housing regulations and compliance requirements.
- Excellent organisational and problem-solving skills.
- Strong communication and customer service abilities.
- IT literacy (repairs systems, scheduling tools, reporting software).
- SMSTS qualification – essential
- ONC building qualification /Equivalent trades qualification – essential
- Knowledge of the NHF schedule of rates-Desirable
- Full UK driving licence.
We Will Provide:
- Excellent development and progression opportunities
- 25 days holiday, plus bank holidays (pro rated)
- Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
- Life Assurance cover
- Van + fuel card
- Tool Voucher
- Wellbeing Resources and Counselling services
- Retail & Lifestyle Discount Platform
- Enhanced Family Leave Provisions
- Recognition initiatives and awards
- Occupational Sick Pay
- Private Medical Insurance
Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.
Why Join Cardo Group?
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:
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Teamwork – We collaborate, support one another, and achieve more together.
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Integrity – We act with honesty, fairness, and transparency in everything we do.
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Excellence – We set high standards and deliver quality for our people and our customers.
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Respect – We value every individual and create a space where all voices are heard.
We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.
