Who Are We:
Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.
We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.
Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.
Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?
Role Overview:
We are seeking a proactive and highly organised Operational Support Manager to oversee and enhance the day-to-day operational support functions of our organisation.
This plays a critical role in supporting the effective delivery of property maintenance, repairs, compliance, and services across Cardo Group’s contracts. Working closely with Operational Managers and senior leadership, the postholder will ensure that operational support functions are delivered efficiently, enabling frontline teams to provide an outstanding service to clients and residents.
Responsibilities:
- Lead and manage the operational support team, ensuring efficient administrative and business support across multiple contracts.
- Support the delivery of responsive repairs, planned maintenance, compliance, and retrofit programmes.
- Monitor operational performance against contractual KPIs, service level agreements (SLAs), and customer satisfaction targets.
- Produce and analyse operational reports to support informed decision-making.
- Coordinate workforce planning, scheduling support, and resource allocation alongside operational managers.
- Ensure operational systems and records are maintained accurately, including compliance documentation and contract data.
- Drive process improvements to increase efficiency, quality, and customer outcomes.
- Support mobilisation of new contracts and business improvement initiatives.
- Work collaboratively with commercial, finance, customer service, and compliance teams to ensure seamless service delivery.
- Promote a culture of continuous improvement, accountability, and excellent customer service
You Will Need:
- Experience in an operational management or support role ideally within social housing, property maintenance, facilities management, or construction.
- Strong understanding of responsive repairs, planned works, compliance, and contract performance.
- Experience using housing or repairs management systems
- Excellent leadership, organisational, and communication skills.
- Strong analytical ability with experience reporting on KPIs and operational performance.
- A customer-focused approach with a commitment to delivering high-quality services to residents and clients.
We Will Provide:
- Excellent development and progression opportunities
- 25 days holiday, plus bank holidays
- Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
- Wellbeing Resources and Counselling services
- Retail & Lifestyle Discount Platform
- Enhanced Family Leave Provisions
- Recognition initiatives and awards
Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.
Why Join Cardo Group?
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:
Teamwork – We collaborate, support one another, and achieve more together.
Integrity – We act with honesty, fairness, and transparency in everything we do.
Excellence – We set high standards and deliver quality for our people and our customers.
Respect – We value every individual and create a space where all voices are heard.
We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs.
Join us on our ambitious, exciting, and inclusive journey.
