Who Are We:
Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.
We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.
Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.
Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?
We are currently recruiting for a Lead Planner to join our team in Slough working on behalf of Wokingham Council.
Job Purpose:
The Lead Planning & Logistics Coordinator is responsible for overseeing the effective scheduling, resource planning, and logistical coordination of the organisation’s repairs, maintenance, and planned works within the social housing portfolio. The role will lead the planning team to ensure optimal workforce utilisation, minimal downtime, and a consistently high level of customer service to residents.
Key Responsibilities:
Planning & Scheduling:
- Lead and manage the scheduling team to ensure efficient allocation of operatives, subcontractors, and resources for responsive repairs, voids, planned works, and cyclical programmes.
- Oversee daily scheduling operations to maximise productivity and ensure timely completion of works within service level agreements (SLAs) and key performance indicators (KPIs).
- Coordinate the forward planning of resources for planned and cyclical works programmes, ensuring works are grouped efficiently to minimise travel and downtime.
- Manage emergency and urgent work allocation to ensure timely responses.
Logistics & Coordination:
- Optimise logistical processes, including material deliveries, stock management, and coordination between suppliers, operatives, and residents.
- Ensure that the right materials and equipment are available when and where needed to prevent delays.
- Liaise closely with internal teams, contractors, and supply chain partners to proactively resolve scheduling conflicts and logistical challenges.
Leadership & Team Management:
- Provide leadership, guidance, and day-to-day supervision to the planning and scheduling team.
- Monitor team performance, deliver training, and promote a customer-focused, solutions-oriented culture.
- Lead on process improvement initiatives to enhance scheduling efficiency and service delivery.
Customer Engagement:
- Support effective communication with residents regarding appointment scheduling, work progress, and rescheduling when necessary.
- Ensure the planning team handles resident queries and complaints in a timely and empathetic manner.
Data & Performance Monitoring:
- Use scheduling and housing management systems to monitor operative productivity, job completion rates, and missed appointments.
- Produce regular performance reports for management, identifying trends, risks, and opportunities for improvement.
You Will Need:
- Previous experience in a repairs planning or scheduling role.
- Experience in social housing or property maintenance.
- Experience leading planners or coordinators.
- Working knowledge of contractor management.
- Experience improving operational performance through data-driven decision-making.
We Will Provide:
- Excellent development and progression opportunities
- Competitive Salary
- 25 days holiday, plus bank holidays
- Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
- Life Assurance cover
- Wellbeing Resources and Counselling services
- Retail & Lifestyle Discount Platform
- Enhanced Family Leave Provisions
- Recognition initiatives and awards
- Occupational Sick Pay
Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.
Why Join Cardo Group?
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:
Teamwork – We collaborate, support one another, and achieve more together.
Integrity – We act with honesty, fairness, and transparency in everything we do.
Excellence – We set high standards and deliver quality for our people and our customers.
Respect – We value every individual and create a space where all voices are heard.
We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey..
