Who Are We:
Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.
We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.
Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities – for our people, our clients, and the communities we support.
Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers. Do you want to be part of something great?
Role Overview:
We are looking for an organised, proactive, and customer-focused Compliance & Service Coordinator to join our team.
The role will be responsible for managing the annual servicing requirements for our clients, ensuring appointments are arranged on time and that all relevant compliance and service records are kept up to date.
Responsibilities:
- Manage and monitor annual servicing schedules for our clients.
- Keep track of service and compliance due dates, ensuring nothing is missed.
- Contact clients to arrange and book servicing appointments.
- Liaise with clients, engineers and internal teams to coordinate appointments.
- Provide clients with regular updates and reports regarding servicing and compliance.
- Maintain accurate records of completed and upcoming servicing.
- Follow up on outstanding appointments and ensure any issues are dealt with promptly.
- Monitor upcoming deadlines and proactively contact clients ahead of their service dates.
- Ensure all relevant documentation and records are accurate and up to date.
- Provide a high level of professional and friendly customer service.
You Will Need:
- Highly organised and able to manage multiple deadlines.
- Confident communicating with clients over the phone and by email.
- Proactive, reliable and able to work independently.
- Comfortable using computer systems and maintaining accurate records.
- Good at prioritising tasks and following up when required.
- Professional, approachable and customer-focused.
- Experienced in administration or customer service would be an advantage, but full training will be provided.
We Will Provide:
- Excellent development and progression opportunities
- Competitive Salary
- 25 days holiday, plus bank holidays
- Range of Salary Sacrifice Schemes [holiday purchase, EV schemes, AVC Pension contributions]
- Life Assurance cover
- Wellbeing Resources and Counselling services
- Retail & Lifestyle Discount Platform
- Enhanced Family Leave Provisions
- Recognition initiatives and awards
- Occupational Sick Pay
Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.
Why Join Cardo Group?
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.
Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:
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Teamwork – We collaborate, support one another, and achieve more together.
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Integrity – We act with honesty, fairness, and transparency in everything we do.
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Excellence – We set high standards and deliver quality for our people and our customers.
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Respect – We value every individual and create a space where all voices are heard.
We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs. Join us on our ambitious, exciting, and inclusive journey.
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