Rental Co-Ordinator

Buttress is a UK-wide group of specialist companies, delivering end-to-end services through a connected and collaborative approach. By combining expertise across our businesses, we provide smarter, more efficient and increasingly sustainable solutions across the commercial catering and service industries.

We are now seeking a Rental Co-Ordinator who will be responsible for managing all rental sales and enquiries from initial request through to completion, ensuring they are processed accurately, efficiently and within required timescales. You will play a key role in delivering an excellent customer experience at all times, while supporting the wider sales team to achieve departmental objectives and service standards.

 Key Responsibilities

• Manage rental enquiries from initial lead through to installation, ensuring a smooth customer journey
• Build and maintain strong relationships with new and existing customers
• Prepare quotes, process orders and ensure all agreements are completed accurately and on time
• Coordinate equipment deliveries, installations and service requirements where needed
• Follow up on outstanding payments and resolve account queries efficiently
• Maintain accurate customer records and ensure data is updated within internal systems
• Provide administrative support to the wider sales and service teams
• Act as a key point of contact for customers, suppliers and internal teams to resolve queries quickly
• Identify new business opportunities through proactive outreach and follow-up activity
• Deliver excellent customer service while ensuring company processes and standard are met
• Any other ad-hoc duties as required to support the team as deemed necessary

Key Skills and Experience

Essential

• Previous experience in sales support, customer service or administrative roles
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Good working knowledge of Microsoft Office, including Excel
• Ability to work independently and meet deadlines in a fast-paced environment

Desirable

• GCSEs (or equivalent) including English and Maths
• Experience working in a sales, service or operational support environment
• Experience using ERP, CRM or similar business systems
• Previous experience handling customer accounts, quotations or order processing
• Knowledge of equipment rental, service coordination or logistics environments

What you’ll bring

• A proactive and customer-focused mindset
• Strong problem-solving skills and the ability to resolve queries efficiently
• Confidence working across multiple systems and processes
• A collaborative approach and willingness to support wider teams
• The ability to stay organised under pressure while maintaining high standards
• A positive attitude and commitment to delivering excellent service

What We Offer

• A competitive salary
• Pension scheme to support your future
• Access to a wide range of discounts through our Perks platform via Employment Hero
• The opportunity to represent some of the most respected brands in the industry
• A supportive, down-to-earth culture where people genuinely enjoy working together
• A social team – from informal get-togethers to our summer and Christmas parties
• Autonomy to manage your diary and approach
• The chance to be part of an exciting period of change, with a real focus on innovation — with new benefits, ways of working and development opportunities evolving as we grow.