Boldspace is looking for a Senior Account Manager to join our Client Services team and play an important role in delivering work that creates meaningful brands and bold communications. This role will involve managing a variety of exciting projects across diverse sectors that may include retail, sport, professional services and more!
We’re looking for someone with 5+ years’ experience who combines strong organisation and client management skills with creativity, curiosity and a collaborative mindset. You’ll be equally comfortable managing fast-moving projects, building trusted client relationships and contributing ideas that help solve complex challenges. As a growing agency of 50 people and brand building team of 15, we’re also looking for someone who enjoys working closely with strategy and creative teams to deliver excellent work and drive commercial growth.
Most importantly, we’re looking for someone who has a real passion for the work and wants to settle in to and grow their career within a high performing team.
ABOUT BOLDSPACE
Boldspace is a brand value agency. We help organisations grow their meaning, reputation and value through brand building, communications and analytics.
At our core is a combination of strategic thinking and creative advisory, helping clients move into new territory through brand campaigns that spark conversations and build reputation with the audiences that matter most. We are passionate about helping brands find their bold space: the unique territory where they are relevant, their audience cares, and they have the right to lead.
Since launch in 2020, our blend of strategy, creativity and technology has delivered positive impact for a diverse set of clients, including the Post Office, VISA, TGI Fridays, Deel, Virgin, Direct Line, Lovehoney, Boylesports and many more.
We are also the creators of Boldstream, our proprietary agentic AI SaaS platform designed for modern marketing and communications teams. Boldstream combines multi-LLM technology, integrated data and more than 100 specialist AI agents to support strategy, creativity, content and communications workflows in one connected system. The platform is used by live customers as well as internally by our own teams to help deliver smarter, faster and more effective work.
THE ROLE
Client management & project delivery
You’ll work across a varied portfolio of clients, from well-known brands to ambitious scale-ups, managing projects ranging from campaigns and content programmes to digital and creative productions. You’ll act as a trusted day-to-day client contact, ensuring projects run smoothly, relationships continue to grow and opportunities are identified along the way.
Creative thinking & strategic contribution
At Boldspace, creativity and strategic thinking are part of everyday work. Whether supporting a product launch, helping shape a brand campaign or responding to a production challenge, we’re constantly looking for smart, creative solutions for our clients. We’re looking for someone who enjoys contributing ideas and collaborating across teams.
Content & communications
You’ll work closely with our teams and technology platforms to support content development and communications strategy across paid, owned, earned and social channels, spanning written, visual and video content.
Business development & marketing
We encourage everyone at Boldspace to play a role in growing the agency. You’ll have opportunities to support marketing initiatives, contribute thought leadership, attend industry events and help identify opportunities to strengthen and grow client relationships.
Systems & technology
Technology plays an important role in how we work. Alongside traditional account management responsibilities, you’ll work with innovative tools and platforms, including Boldstream, to help deliver insights, improve workflows and support smarter decision-making for clients.
THE ATTRIBUTES WE’RE LOOKING FOR
Organisation
You’re confident managing multiple projects and client relationships at once, with strong attention to detail and the ability to keep work moving efficiently while maintaining a high standard.
Commercial awareness & intelligence
You enjoy understanding clients’ businesses and challenges, and can contribute thoughtful, informed perspectives. We value curiosity, emotional intelligence and practical thinking just as much as formal qualifications.
Independence & initiative
We offer flexibility and trust, and we’re looking for someone who takes ownership of their work, communicates proactively and enjoys working in a collaborative but self-directed environment.
Communication
You’re a clear and confident communicator who works well with both clients and colleagues, helping to build positive and productive relationships.
Writing skills
You’re a strong writer with the ability to communicate ideas clearly and adapt tone and style across different audiences and formats.
A creative and curious mindset
We’re looking for someone who enjoys thinking differently, bringing ideas to the table and using insight, data and creativity together to solve problems and uncover opportunities for clients.
BENEFITS
- Pensions: a 5% employer contribution.
- Holiday: unlimited holiday (including all UK public holidays) – we trust our staff to take the time they need and still excel in their jobs – and days off for birthdays and moving house are guaranteed!
- Flexible working: 2/3 days per week in office
- Regular salary reviews: in line with a salary framework, to ensure equal pay for equal work and that we recognise and reward when your responsibilities increase.
- Socials: team socials regularly, chosen by the team.
- Team retreats: time to get to know each other away from the office.
- Bonus: transparent bonus structure where you can receive a % of base salary based on company performance.
- Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose.
- Wellness: time within working hours every week for those that want or need it.
- Monthly benefits budget: £50 per month, every month, to spend on whatever you want – from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching.
A CARBON NEUTRAL BUSINESS
Boldspace (B Corp) measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
