Operations Manager (Maternity Cover)

Operations Manager (Maternity Cover) 

Location: London (office-based, full-time. Occasional WFH) 

Reports to: Mike Robb, Co-CEO 

Contract: Fixed-term maternity cover from August 

Working pattern: Four day per week role, Monday–Thursday, office-based. We can also consider 3 days per week. 

The Role: We are looking for an Operations Manager to lead and oversee the day-to-day operational running of Boldspace during a maternity cover period. The role will take ownership of office operations, supplier management, events delivery, internal processes, onboarding and business administration, ensuring the business runs efficiently and professionally. 

Key Responsibilities 

• Lead the day-to-day operational management of the business, ensuring smooth and efficient execution of internal processes. 
• Manage key suppliers and external service providers, including IT, facilities, office services and operational partners. 
• Oversee office management, maintaining a high-quality working environment and ensuring operational issues are resolved promptly. 
• Plan and deliver internal company culture and client events, managing logistics, suppliers, budgets, timelines and on-the-day execution. 
• Help drive continuous improvement of operational processes, identifying opportunities to improve efficiency, consistency and service quality. 
• Manage operational budgets and track expenditure across relevant areas of the business. 
• Coordinate onboarding and offboarding processes alongside our Head of Talent, working with internal stakeholders to ensure a seamless employee experience. 
• Support leadership with business administration, reporting, documentation and operational planning. 
• Maintain compliance with company policies, health and safety requirements, and operational best practice. 
• Take a key role organising company culture initiatives and social events
• Take responsibilities of minor diary management for CEO.

Who You Are 

• Highly organised with exceptional attention to detail and the ability to manage multiple priorities simultaneously. 
• Around 3+ years’ experience in operations, office management, business support or a similar operational role, experience within a marketing agency environment would be a bonus. 
• Experience managing suppliers, budgets, projects and cross-functional stakeholders. 
• Strong problem-solving skills with the ability to work independently and make sound operational decisions. 
• Excellent communication skills and a professional approach when dealing with employees, suppliers and external stakeholders. 
• Comfortable taking ownership, driving internal initiatives forward and operating in a fast-paced environment. 

Desirable 

• Experience within a professional services, agency or high-growth business environment. 
• Event management experience. 
• Experience supporting senior leadership teams. 

What We Offer 

A fixed-term maternity cover opportunity from August with significant responsibility and ownership in a growing business environment with an workplace award winning team (Sunday Times & Campaign)