BE Offices is an award-winning provider of
flexible workspace in London and throughout the UK. Our office solutions
operate under multiple brands but share the same ethos of offering a quality,
cost effective working environment for businesses of all sizes. We are one of
the oldest in our sector, established in 1994 and have pioneered the advance in
service levels to our clients both in technological development and first-class
personal service. Our long list of awards are testament to our continual drive
to support and develop our teams and provide the best service in our industry.
Our vision – ‘Together,
we are building the business lifestyle that everyone wants’.
To assist
in providing an outstanding service, we require a charismatic Assistant
Manager on a permanent basis. You’ll be based in our Victoria business centre in a busy team,
reporting to the Centre Manager.
As
you’d expect you’ll be supporting the centre manager with the day to day
administration duties relating to staffing, clients and ad-hoc duties; but more
than that you’re a crucial part of the centre team. That means you’ll be
involved in all the centre support activities helping us to providing
award-winning service. It may be necessary
to assist, or cover for, other administrative staff from time to time. The post
holder will adhere to the company’s values and will be jointly accountable for
planning, organising and directing all centre services, including:
- reception/front of house;
- catering;
- sales
If
you can juggle tasks with a smile on your face and deliver great customer
service then this role is for you. We have training available every year to
help you grow in your role in order for you to progress further when
opportunities become available.
Key Responsibilities and
Accountabilities:
- To assist in the management of the
day-to-day running of the business centre
- To manage the Business Centre in the absence
of the Centre Manager and various aspects of the role
- To carry out billing for all clients
- To log invoices and charges on our in-house
system Yardi
- To process catering orders and meeting room
requests made by clients where required
- To deal with customer requests in a prompt
and timely manner whether face to face or on the telephone
- To liaise with relevant staff to ensure that
all queries are responded to within procedural deadlines
- To book various chargeable services for
clients such as couriers and taxis
- To issue and ensure receipt of swipe cards,
keys, furniture etc to clients when required
- To create and issue welcome packs for new
clients
- To ensure that all meeting rooms including
management office and vacant offices are tidy, safe and welcoming to all
clientele/visitors
- To conduct viewings of the Business Centre;
to the required standard
- To manage outgoing post, ensuring that it is
properly franked and ready for collection daily and route incoming mail to
relevant clientele
- To provide cover for the reception as and
when required
- To carry out administrative and clerical
duties for clients as required including filing, archiving, photocopying,
collating, laminating, faxing, preparation with mailings, word processing
of letters, data entry and preparation of reports and other information
Role Related Development:
- To understand the
principles of Health and Safety and Security procedures
- To undergo project
work as required and carry out any research for centre manager as and when
required
- To audit vacant
offices and produce inventories for offices and keys
- To communicate
maintenance requests via job sheets to Maintenance officer
- To support our Service Success Chain
- Local area and basic product knowledge
- Training and development to help you progress
not only in the company, but as a person too
The above accountabilities are not exhaustive of your
duties, and may change over time as the Business expands. Gradual changes may
result in the substitution of one role for another. When substantial changes
occur, the post holder will be consulted and before the change is introduced
and reasonable notice will be given.
Personal Specification:
Qualification and Education – GCSE’s or
above in Business Related Area – Essential
HND or above – Desirable
Experience – 3 years
plus customer facing work – Essential
Experience of working in a
SME/small team – Desirable
6 months in similar role – Desirable
Skills and Abilities – Proficient
in word and Outlook – Essential
Excellent telephone
communication skills – Essential
Face-to-Face
customer service skills – Essential
Experience of
working with minimum supervision – Desirable
Front of house
management skills – Desirable
Work
Requirements – Full time position working business hours Monday to Friday –
Essential
Occasional
irregular hours if required to meet business needs – Essential
Flexibility to travel across to other sites if required – Essential
