Sales Administrator

Job Purpose:            

To perform essential operational and organisational tasks that will allow the company to continue to operate efficiently and successfully.

Responsibilities:      

• Act as a point of contact for customers, clients and suppliers via email, over the phone or in person
• Provide prices for delivered and collect works within agreed guidelines
• Follow up quotations and negotiate prices where required
• Use of weighbridge software to log new collection and delivery orders
• Receiving and logging of complaints in a timely manner
• Organising filing systems and updating office databases
• Maintain a clean and organised office environment
• Processing invoices and tracking of receipts
• Provide administrative support to site management and commercial department as required
• Plan, organise, and schedule site meetings
• Order and oversee office supplies
• Respond to questions and requests for information from customers and clients

Accountability:         

• Ensure invoices are issued to customers in a timely manner without error
• All orders are input correctly and processed on time

Tasks to be completed:  

• Submission of customer invoices
• Inputting collection and delivery orders
• Answering phones and taking orders
• Running of reports
• Administrative duties as requested

External relationships and communication:

• Visitors to company premises
• All customers
• Hauliers
• Contractors
• Members of the public

Internal relationships and communications  

• Area Sales Manager for all invoices and customer needs
• Depot Supervisor and Manager for relevant site matters
• Quality Manager for Technical/Quality matters
• Weighbridge operator for orders and all other related communications

Key measures and targets:   

• On time and up to date invoicing and receipt of payments
• Building and sustaining strong customer relationships

Knowledge and Experience:

• Sales skills
• Word processing, spreadsheets and e-mail
• Customer client focused environment
• Answering external and internal phone calls
• Invoicing
• Attention to detail
• Interpersonal skills

Education and Training Essential:

• Maths and English GCSE grade A-C or equivalent 

Education and Training Desirable:

• Previous sales experience
• Previous experience in a similar role
• Administration qualification