Who are we?
Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfil potential; we help make it happen.
We are pleased to say that our student jobs are not like any other – no Friday or weekend shifts, 10am–4pm or half shifts, and flexible around your studies.
You’ll be the first point of contact at our helpdesks across UAL campuses, handling enquiries from students, staff and external organisations — face-to-face, online and over the phone. You’ll manage post and parcels, support our retail and merchandise operations, maintain our spaces, and coordinate with teams across all our campuses.
It’s varied work: one minute you’re helping to solve a student’s problem, the next you’re processing a merch order or flagging a health and safety issue. This role allows you to help other students navigate their university experience with a friendly and familiar face.
Being a Front of House Assistant develops skills that will support you in your creative careers – problem solving, confidence dealing with different people, organisational systems, and interactions with external stakeholders.
The role is flexible, offering up to 20 hours a week to fit around your studies. No early rises, no late finishes. Shifts are agreed depending on your availability, which we know changes throughout the terms.
You’ll be based at one campus per day (rarely moving between campuses within a shift), but across a week you may be rota’d across a few of our seven offices – this helps us share coverage across the team, and gives you the chance to connect with different student communities and explore different parts of London. You can let us know which campuses you’d prefer based on where you study or live, and we’ll prioritise this where possible, though flexibility to work at other campuses may sometimes be needed.
Who are we looking for?
You must be a current UAL student, graduating no earlier than March 2027.
We’re looking for someone with organisational skills and an open communication style.
A collaborative spirit is important as Front of House Assistants work together as a team.
Future Font of House Assistants will have initiative, suggest improvements, and follow processes — knowing when to stick to what works and when to push for something better.
We would like applicants to have an eye for detail, able to prioritise multiple tasks, and take initiative to problem solving but aren’t afraid to ask for support from the wider team.
Why apply?
Because you’re excited by the challenge and are looking to develop useful skills (admin, customer service, problem-solving, collaborative work across teams). These can be added to your CV at the same time as seeing the direct impact of what you do on student life at UAL.
On top of this, you’ll be working with people who care about what they do!
KEY RESPONSIBILITIES
1. Being the first point of contact and providing a high-quality service at the Students’ Union Helpdesk; handling enquiries from students, Students’ Union colleagues, university colleagues and external organisations
- Be a welcoming and professional front of house Students’ Union representative responding to walk-in enquirers in a timely and appropriate manner
- Signposting and assisting face to face enquiries, telephone calls, voicemails and emails as appropriate in an agreed time. Following the established processes and templates as instructed by a supervisor to ensure the front of house operates efficiently and is able to deal with a wide range of enquiries across all campuses.
- Maintain a presentable and professional office space, especially the helpdesk and waiting area
- Receive incoming post and prepare outgoing merchandise orders for the post room.
- Track enquirer interactions to generate insight and subsequent service improvement, reporting regularly to the wider team
2. Providing administrative and operational support to the Central Services department and the wider organisation
- Support Central Services with retail and merchandise operations (including activities and events)
- Support Central Services with office and spaces management operations
- Support Central Services in the timely, accurate and efficient procurement of office supplies, equipment, and stationery
- Support Central Services in liaising and following up with university’s Estates and IT helpdesks with maintenance tasks and IT queries
- Support Central Services in keeping the Students’ Union offices tidy, organised, and well stocked
- Support the Students’ Union Advice service by greeting students in a sensitive and confidential manner and helping them to book appointments if needed
- Signposting and assisting with other Students’ Union teams’ queries and operations (including activities and events where necessary)
3. Supporting the maintenance, and health and safety of the Students’ Union office and general spaces
- Support Central Services in liaising with the university’s Facilities team, visitors, maintenance, and post room
- Ensure that the office space is clear of hazards
- Support Central Services in managing the near miss and incident reporting process, producing reports as required
- Daily, weekly and termly Health and Safety checks, reports and action with guidance from line manager
- Support Central Services in monitoring First Aid boxes and usage
Check our website for the JD & PS – https://www.arts-su.com/union/jobs/careers/
Interviews for this role will be held on 29th & 30th September 2026.
