AI Job Summary

Deliver great service with a warm, energetic, enthusiastic approach.
Build genuine relationships and make customers feel welcome, especially first-time visitors.
Prepare/serve shakes, process retail purchases, and support membership sales and promotions.

Role Type

On-site • Contract • Full-time • Entry Level

Pay Rate

£13 GBP – £13.50 GBP (Hour)

Description

Front of House Team Member

Location: Central London Reports To: Club Manager Contract Options: 32 or 40 hours

About 1Rebel

At 1Rebel, we are more than a gym. We are a premium fitness brand built around world-class workouts, exceptional hospitality and unforgettable customer experiences.

Our Front of House team plays a key role in creating the most energising hour of our customers’ day. We are looking for warm, energetic and people-focused individuals who love delivering great service and making customers feel welcome.

The Role

As a Front of House Team Member, you will be responsible for creating exceptional customer experiences while supporting the smooth day-to-day running of the club.

You will:

Welcome customers with energy, warmth and enthusiasm.
Build genuine relationships and get to know our customers.
Support first-time customers and help them feel confident.
Check customers into classes and support club tours.
Prepare and serve shakes and process retail purchases.
Support membership sales and club promotions.
Complete daily club tasks and operational checklists.
Help maintain clean, organised and premium club standards.
Work as one team with your Club Manager, Club Leads and teammates.

What We’re Looking For

You are:

A natural people person.
Warm, confident and full of energy.
Passionate about customer service.
Positive, proactive and reliable.
Comfortable working in a fast-paced environment.
A strong team player.
Proud of delivering high standards.
Passionate about fitness, hospitality or creating great experiences.

Previous experience in hospitality, retail, fitness or customer service is beneficial, but not essential. What matters most is your attitude, energy and willingness to learn.

Our Values

At 1Rebel, our values shape how we show up for our customers and each other:

Customer Centric — everything starts with the customer. Rebel Thinking — we challenge convention and look for better ways. Come As You Are — we create belonging and make people feel welcome. Energy Matters — the energy we bring shapes the experience.

What Success Looks Like

Our best Front of House team members know customers by name, create memorable experiences, take ownership, support their teammates and help make every customer excited to return.

If you want to be part of a high-energy team where people come first and no two days are the same, we would love to hear from you.

Every Customer. Every Time.

Front Of House