Job Description
Regional Team Lead – Vfast Engineering
Department: Technical Operations
Reports to: Head of Engineering
Hours: Monday to Friday, 09:00–17:30, with planned out-of-hours work, flexible overtime, travel, and participation in the on-call rota.
Role Overview
The Regional Team Lead is a senior field engineering role
responsible for delivering exceptional service across the VFAST network while
acting as the regional technical lead for engineering activities.
The role combines hands-on engineering with leadership
responsibilities, ensuring installations, maintenance, fault resolution and
infrastructure upgrades are delivered safely, consistently and to our
engineering standards.
Working closely with the other Engineering Lead, Service
Delivery, Projects, Network Engineering and Commercial teams, the Regional Team
Lead will provide technical guidance, mentor engineers, maintain quality
standards, and help drive continuous improvement across the regional
engineering operation.
Supporting our company values of:
PACE
·Respond rapidly to customer-impacting incidents.
·Deliver installations and maintenance
efficiently whilst maintaining quality.
·Adapt to changing priorities and operational
requirements.
EXCELLENCE
·Lead by example through high engineering
standards and professionalism.
·Drive consistency, quality and continuous
improvement.
·Take ownership of regional engineering standards
and customer experience.
TOGETHER
·Support and develop fellow engineers.
·Collaborate across Engineering, Service
Delivery, Projects and Technical teams.
·Share knowledge and promote best practice across
the business.
Key Responsibilities
Regional Engineering Leadership:
·Act as the senior engineering lead within the
assigned region.
·Lead by example through professionalism,
technical expertise and customer service.
·Provide day-to-day technical guidance and
support to regional engineers.
·Escalate technical, operational and customer
risks where appropriate.
·Support engineering resource planning alongside
Service Delivery.
Engineering Delivery:
·Deliver installations, maintenance, upgrades and
fault resolution across VFAST infrastructure.
·Undertake complex engineering activities where
senior technical knowledge is required.
·Support infrastructure expansion, park upgrades
and network improvement projects.
·Ensure all work is completed safely, efficiently
and in accordance with company standards.
Quality Assurance:
·Carry out regular quality inspections of
completed engineering work.
·Ensure installations comply with company build
standards, documentation and H&S requirements.
·Identify recurring quality issues and implement
corrective actions.
·Promote a culture of continual improvement and
engineering excellence.
·Support post-installation reviews and lessons
learned activities.
Training & Mentoring:
·Mentor and coach new and existing engineers.
·Support onboarding of new starters.
·Deliver practical field-based technical
coaching.
·Assist with competency assessments and skills
development.
·Promote continuous learning and professional
development across the regional team.
Operational Excellence:
·Ensure accurate completion of engineering
documentation and job records.
·Support stock control and equipment management.
·Assist in developing and improving engineering
processes and working practices.
·Promote consistency across all regional
engineering activities.
·Contribute to regional performance reporting and
continuous improvement initiatives.
Health, Safety & Compliance
·Lead by example in maintaining the highest
standards of Health & Safety.
·Ensure compliance with all company policies and
safe systems of work.
·Carry out risk assessments where required.
·Report hazards, incidents and near misses
promptly.
·Promote safe working practices across the
regional team.
Collaboration
·Act as the link between Field Engineering,
Service Delivery, Projects and Network Engineering.
·Support customer communications where technical
input is required.
·Assist Project Managers with surveys, planning
and technical delivery.
·Work collaboratively with internal teams to
improve service delivery.
Operational Requirements
The Regional Team Lead will be expected to:
·Participate in the company on-call rota.
·Be available for planned out-of-hours
engineering works.
·Work flexible overtime where operational
requirements dictate.
·Travel extensively throughout their assigned
region and nationally where required.
·Occasionally stay overnight when supporting
major projects or business requirements.
Skills & Experience
Essential:
·Strong experience within ISP, wireless
networking or telecommunications engineering.
·Excellent understanding of WiMAX, wireless
broadband and networking technologies.
·Experience installing and maintaining Ubiquiti
and MikroTik infrastructure.
·Strong fault-finding and diagnostic skills.
·Experience mentoring or supporting junior
engineers.
·Excellent customer service and communication
skills.
·Full UK Driving Licence.
Desirable:
·Fibre optic installation and testing experience.
·Network routing knowledge.
·Experience with GPON and Ethernet technologies.
·Ubiquiti and MikroTik certifications.
·Working at Height certification.
·IPAF, PASMA or MEWP qualifications.
·First Aid qualification.
Key Competencies
·Technical Leadership
·Coaching & Mentoring
·Quality Assurance
·Customer Focus
·Problem Solving
·Decision Making
·Communication
·Teamwork
·Ownership & Accountability
·Continuous Improvement
·Health & Safety Awareness
·Time Management
