Role Type

On-site • Permanent • Full-time

Description

Job Title: Technical Analyst

Location:Saint John, NB

Job Type:Full-time

Shift:Monday to Friday, 8am-5pm

Wage:$23.00-$28.00/hour

Job Overview

We are looking for an experienced IT professional to join our client’s team. The ideal candidate must have hands-on experience in PC deployment with strong analytical skills.

Responsibilities

Manage enterprise desktops, laptops, and mobile devices across Windows, macOS, and hybrid cloud environments.
Deploy Windows 10/11 devices using Microsoft Intune and Autopilot.
Provided Tier 2 support and resolved hardware, software, application, and network issues.
Administer Active Directory and Microsoft Entra ID accounts, permissions, and access controls.
Support Microsoft Intune, SCCM, Autopilot, Microsoft 365, Azure, and Microsoft Defender.
Manage device imaging, user provisioning, and IT asset lifecycles.
Automate administrative tasks using PowerShell scripting.
Support iOS and Android devices through MDM solutions.
Collaborate with infrastructure teams and vendors to resolve escalated incidents.
Maintain technical documentation and improved IT support processes.
Install and supported Document Routing Agent (DRA) on Kent Retail print servers across New Brunswick.
Troubleshoot Microsoft Dynamics 365 POS issues, including scanning delays, transaction errors, synchronization gaps, and offline failures.

Requirements

Experience providing Tier 2 IT support in an enterprise environment.
Strong knowledge of Windows 10/11, macOS, and mobile device management.
Hands-on experience with Microsoft Intune, Autopilot, SCCM, and Microsoft 365.
Experience administering Active Directory and Microsoft Entra ID.
Knowledge of endpoint deployment, device imaging, and asset management.
Strong troubleshooting skills across hardware, software, applications, and networks.
Experience with PowerShell scripting and task automation.
Familiarity with Microsoft Azure, Microsoft Defender, SharePoint, and hybrid cloud environments.
Experience supporting iOS and Android devices

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