Location: REMOTE / Toronto, Ontario

This job allows you to work remotely.

About the role

Our client is a well-established financial technology company processing large-scale, mission-critical transaction volume across cloud and on-premises environments. They are hiring a Manager, Site Reliability Engineering to lead a team responsible for the availability, performance, and resiliency of their core platforms – shaping SRE maturity and driving measurable improvements in system health as the organization scales its reliability practice.

What you’ll do

– Lead and manage a team of SRE engineers supporting the reliability, availability, and performance of business-critical applications and platforms

– Implement and operationalize SRE practices: SLIs, SLOs, error budgets, incident response, and post-incident reviews

– Oversee production operations including on-call rotations, incident management, escalations, and problem management

– Partner with Development and DevOps teams to embed reliability principles into system design and delivery pipelines

– Drive observability strategy across monitoring, logging, and alerting standards

– Reduce operational toil through automation and self-healing system design

– Lead capacity planning, resiliency testing, and disaster recovery readiness

– Recruit, mentor, and develop SRE talent, fostering a culture of continuous improvement

What’s offered

– Comprehensive total rewards: performance-based bonus, flexible benefits from day one, HSA/PSA choice

– Retirement support: profit-sharing with company match, defined contribution pension

– Growth opportunities: Coursera access, mentorship, internal mobility

– Hybrid flexibility and generous time-off programs

Must Have Skills:

– 8+ years in senior technical roles supporting distributed systems

– 3+ years leading and developing technical teams

– Strong grounding in SRE principles: SLOs, SLIs, error budgets

– Hands-on experience with cloud platforms (Azure preferred), Kubernetes, infrastructure as code, and automation

– Experience with enterprise observability tooling (Dynatrace, Datadog, New Relic, or AppDynamics)

– Strong scripting/programming skills for automation and operational efficiency

– Solid Linux systems and production infrastructure experience

Nice to Have Skills:

– Experience in payment processing, fintech, or PCI-regulated environments

– Familiarity with change management and compliance frameworks

– Understanding of SDLC and modern delivery practices

– Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience